- Provide a high standard of administrative support in own departmental area
- Provide effective communication across all boundaries to ensure the delivery of a comprehensive administration service.
- To ensure all enquiries are effectively managed and successfully resolved within a prompt timescale, ensuring all relevant personnel are informed as necessary and an appropriate record is maintained.
- Undertake general administration duties in respect of own department requirements , diary management, organising associated activities/paperwork, clinic preparation, appointment scheduling.
- Prioritise own work schedule, to ensure an efficient and timely output within all areas of responsibility, to assist in achievement of quality and audit standards.
- Awareness and understanding of sensitive information, ensuring strict confidentiality at all times.
- Ensure timely delivery of regular and ad hoc, data / information requested by the management team, producing reports as required.
- Use of IT applications to monitor, prepare and validate databases as appropriate.
- Assist in any additional related project work as directed.
- To actively participate in regular team and departmental meetings.
- Understand and monitor long waiters, waitlists and 18W RTT.
- To greet patients at Reception Desk and book them in/out for their appointments.
- Answer telephone queries from patients
- Development opportunities, including both professional and leadership development
- On-going support through every step of the way from recruitment to when you join our team and beyond.
- A variety of other staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes
- We see on average 4810 OP appointments per day.
- We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
- An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
- Our hospitals admit an average of 195 emergency patients daily.
- Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
- We are one of only 7 Trusts nationally with more than 50 operating theatres.
- We carry out more than 140 elective procedures each working day. Job description
- English and Maths GCSE Grade C or above (or equivalent qualification)
- Experience of using a range of IT applications.
- NVQ II in Business and Administration or equivalent knowledge and skills.
- Meditec Experience
- Experience of proving customer services
- Demonstrable experience working in an administrative role
- Knowledge of the RTT (Referral To Treatment) waiting list procedures
- Planning and organisational skills
- Prioritise workload and meet daily, weekly & monthly deadlines
- Flexible approach to workload
- Range of administrative tasks as required by the speciality
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Cardio Respiratory Receptionist/Administrator - Burton upon Trent, United Kingdom - University Hospitals of Derby and Burton NHS Foundation Trust
Description
Job summary
An exciting opportunity has arisen within the Cardiorespiratory Team for x2 Receptionist Administrator. You will be required to work Monday to Friday working 08:00 to 16:00 and/or 09:00 to 17:00 in CardioRespiratory or Chest Pain Unit.
We are looking for an enthusiastic and motivated team player with excellent communication & problem solving skills looking to develop into the role. You will require high levels of tact and diplomacy with the ability to prioritise your own workload effectively . You will be working alongside a number of receptionist administrators, consultants and various other clinical staff covering a wide range of receptionist and clerical duties to include managing patient calls and queries, clinic preparation, appointment scheduling. Therefore, a flexible approach to workload is required.
If you are a confident communicator with the ability to liaise with clinicians, clinical staff and patients and a have strong organisational and time management skills with the ability to multi-task and work under pressure, with the ability to work flexibly come and meet the team.
If you are interested in this role, please contact Ruth Thompson, Administration lead - Cardiorespiratory Unit Tel; extension 6411 to come in and meet the team to find out more about the role.
Post will be based at Queens Hospital Burton but may require work at the Sir Robert Peel Hospital in Tamworth.
Main duties of the job
Closing date of applications: 21 June 2024
Interview date: 5 July 2024
About us
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
In return we will offer:
Key Facts about our Trust:
Job responsibilities
Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.
Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorshipImpacts of the changes to the UK immigration policy | NHS Employers
Person SpecificationKnowledge
Essential
Desirable
Experience
Essential
Desirable
Skills
Essential
Desirable
