- Proven experience as a Business Analyst, with some Project Management experience and knowledge ideally too
- Experience of managing multiple cross-organisational change projects across the full project lifecycle
- Leading multi-skilled project teams
- Experience of engaging with project stakeholders to embed system and process change, and successful delivery of projects.
- Experience of managing projects in a commercial/contact centre environment and a professional qualification in Business Analysis and/or Project Management would be advantageous.
- A discretionary annual bonus for a job well done.
- A fantastic culture with little perks along the way including flexible working, family leave. Recognition awards, such as 'Value Victor' and 'Go the extra Mile' and many team based incentives.
- Simply Health Rewards Package – Cash back on Optical, Dental, Physiotherapy, Prescription charges and much more
- My Wellbeing Service which included 24/7 support and advice line. 24/7 GP access. Counselling Service, discounted Gym Membership and much more.
- Trained mental health first aiders on all sites.
- Loyalty reward for Length of service including increased holiday entitlement.
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Business Analyst - Leeds, United Kingdom - 1st Locate UK Ltd
Description
Role: Business Analyst
Salary: £40-£45k
Location: Colton, Leeds
Hours: Full Time/Permanent
We are looking for a Business Analyst IT/Digital BA to join our innovative Support Team in Colton, Leeds.
Job Description
First Locate are one of the UK's largest outsource resources for debt resolution and payment processing. We have been a leading Debt Management business for over two decades. Our First Locate Family is made up of approx. 250 people from North and West Yorkshire who provide excellent customer service to all our clients and extended customers. Our Mission is simple: 'Helping our clients efficiently manage their customers by providing high quality investigative and debt recovery specialists who deliver innovative and market-leading services'.
Our Core Values are the 'Guiding light' that steers all our people's attitude and behaviour towards others. Ensuring we deliver our mission whilst treating all our people and customers with dignity and respect.
So that's us, now let's talk about your role:
First Locate is making significant investments as part of an exciting programme of change. We are looking to appoint a Full Time Business Analyst, with a strong IT/Digital BA background to be part of the team.
The successful candidate will provide a Business Analysis function to ensure that processes and systems are captured, analysed and reviewed during change projects, and to ensure that solutions provide the maximum possible benefits to the First Locate. This will be achieved through supporting staff in the development of business cases, running workshops to define functional and non-functional requirements and ensuring that these requirements are understood by suppliers, working with stakeholders to research, identify and evaluate solutions.
The postholder will also work with the Head of Technical Development and provide project management to ensure the portfolio of projects carried out at the First Locate are completed successfully. This will include engaging with stakeholders both inside and outside of our digital space, developing and completing project governance documentation, managing project risks, chairing project meetings, managing project budgets as well as continuing to improve the First Locates programme and project management tools and methodologies.
What we need from you?
As a key member of our Support Team, you will be able demonstrate the following skills:
Why choose First Locate?
We are a Real Living Wage employer and a Silver accredited Investor in People. We believe that our people can be the difference. So, at First Locate we have a range of benefits which include:
What Happens Next?
We'll be in touch if you're application is successful so keep an eye on your emails We'll share your CV with the hiring manager to review. If we feel we may be a good match, then we'll arrange a short call to learn more about you and answer any questions you have. We will then invite to interview. Our interview process is tailored to each role and can be in person or held remotely. Full details will be confirmed if you're application is progressed to the next stage.
We are inclusive.
We're an equal opportunities employer with a diverse, inclusive, merit-based, and equitable workplace. We recognise that diversity drives our creativity, resilience, and success and makes our business stronger. Please do let us know if you need any adjustments during our recruitment process.
Due to the nature of our business, all offers of employment are subject to satisfactory background and vetting checks, including employment references, DBS (basic), credit file search
* Please note that Applicants must be authorised to work in the UK, We are unable to sponsor or take over any sponsorship of an existing employment Visa
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