Digital Business Analyst - London, United Kingdom - Service Care Solutions - Criminal Justice

Service Care Solutions - Criminal Justice
Service Care Solutions - Criminal Justice
Verified Company
London, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description
Service Care Solutions are looking for an Digital Business Analyst to work on a Hybrid basis for a Government entity in London

The Service Strategy Manager is responsible for:
*Supporting the development of the ITSM strategy.
*Engaging with ITSM stakeholders across all departments and geographies to ensure effective strategic development.
*Completing business analysis activities including requirements elicitation and user story documentation to support strategy development.
*Collating stakeholder engagement, management information and reporting and to inform future strategy development.
*Collating and prioritising questions and queries relating to the strategy and requests for support from the Set Service Strategy team.
*Facilitating demand management across the ITSM organisation.
*Supporting capability teams to shape their future offerings based on FCDO customer needs.
*Engaging with the business analysis community within IDD through sharing of best practice.
*Proactively focusing on continuous improvement of self and service, working with others to improve the user experience, simplify processes and improve efficiency.
Current SC Clearance is required for this role.
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