- Embrace and deliver on the strategic drivers that AXAXL has in place from 2024, including tailored client solutions, offering value beyond the policy, leveraging data to help clients make better decisions and streamlining processes to improve value.
- Managing a portfolio of claims up to a pre-determined authority level. Pro-active engagement with all stakeholders with the aim to resolve claims promptly, fairly and with due expertise.
- Ensuring all claims are reserved wherever possible, within the company guidelines.
- Developing and maintaining strong excellent relationships with Underwriters, Actuaries and other departments as required.
- Referring contentious or complex matters to Senior Team members to agree strategy and reserve.
- Working with our Third Party Administrators and Legal Partners for the claims that fall outside of the Delegated Authority arrangements. The larger and more contentious matters will need to be referred upwards and reported to the Management Team quickly and effectively. A diary system will allow handlers to review their claims every 90 days.
- Conducting regular meetings with the delegated claims partners, allowing oversight of portfolio performance, litigation management, improvement areas and fund adequacy.
- Involvement with auditing of the key partners and ensuring delivery of action points.
- Working with Offshore / Shared Services team allowing delivery of the service expected of us.
- Assisting Underwriters with renewal strategies for example sense checking loss runs
- External Broker and Client liaison
- Effective diary and static claims management
- International Casualty Claims adjusting experience within the Lloyds London market
- Effective communicator with excellent organizational skills
- Competent in all Microsoft suite products
- Innovative mindset – ability to find successful solutions
- Educated to A Level standard minimum, or equivalent.
- Some knowledge of ECF2, the Lloyds market, International Casualty claims, including TPA work, Vendor Management and other GL lines would be a distinct advantage
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Claims Adjuster - Ipswich, United Kingdom - AXA
Description
Claims Adjuster - CasualtyIpswich, UK
Explore. Analyze. Cultivate. Collaborate. Innovate.
At AXA XL we solve today's complex risks to drive tomorrow's innovation. We see our careers with AXA XL as a chance to unleash our potential globally. Cultivate expertise. Collaborate constantly. Analyse deeper. Dream bigger.
Our Claims team sets us apart. Our experienced Claims professionals use their expertise to handle the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development.
And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.
The business we write is truly global, the risks are varied from mining in Australia, to municipalities in Italy, snow contractors in Canada to Healthcare providers for the correctional facilities in the US.
Working with a select pool of local Adjusters and Experts across all our jurisdictions, we can deliver the service that our customers have come to expect of us.
This is a permanent opportunity for an experienced and enthusiastic Casualty Claims professional to work with the International Casualty Claims team, contributing to the excellent offering we provide to our clients across the globe.
This is a varied and challenging role, where you'll have to think on your feet, adapt to changing workloads, and efficiently communicate at all levels.
DISCOVER your opportunityWhat will your essential responsibilities include?
SHARE your talent
We're looking for someone who has these abilities and skills:
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it.
How? By combining a efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty.
At AXA XL we are happy to talk flexible working. We are committed to building a diverse and inclusive workforce and consider flexible ways of working for every role. Talk to us about how we can make flexibility work for you.
Learn more at
Inclusion & Diversity
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.
At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success.
That's why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential.
It's about helping one another — and our business — to move forward and succeed.Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
Robust support for Flexible Working Arrangements
Enhanced family friendly leave benefits
Named to the Diversity Best Practices Index
Signatory to the UK Women in Finance Charter
Learn more at AXA XL is an Equal Opportunity Employer.
Sustainability
At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future.
Our Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.
Our Pillars:
Valuing nature:
How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future.
We're committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
Addressing climate change:
The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption.
We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
IntegratingESG:
All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
AXA Hearts in Action:
We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs.
These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.For more information, please see
