Rent Officer - Liverpool, United Kingdom - Valuation Office Agency

Valuation Office Agency

Verified Company

Liverpool, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Details:

Reference number:

Salary:

- £26,018

National min £26,018 London min £29660
Job grade:
Executive Officer
Contract type:
Permanent
Business area:
VOA
Caseworkers
Rent Officer Functions
Type of role:
Property
Working pattern:
Fulltime
Number of jobs available:
10Contents

Location

About the job

Benefits:

Things you need to know

Location

Bristol, Colchester, Durham, Exeter, Liverpool, Manchester, Newcastle, Norwich, Croydon, WembleyAbout the job

Job summary:

Do you have a passion for public and customer services and want to make a difference? If so, we would like to hear from you.

The Valuation Office Agency (VOA) values property for tax purposes.

These taxes fund vital public services like schools, hospitals, and welfare so you would be making a real difference to peoples' lives.

We are an executive agency of HMRC with around 4,000 people and are currently looking for Rent Officers to perform vital roles within the business.

Job description:

The Role:

In this role, the post holder will have the opportunity to represent the VOA on regular visits to lettings agents and landlords for the purpose of collecting rental information.

You will use your comprehensive interpersonal and people engagement skills to build strong relationships with our external partners and contribute to our reputation with the public.

Rent Officers have 3 main functions.

The Registration of a Fair Rent, rental valuations for Housing Benefit purposes and research and acquisition of a representative sample of residential lettings information.

Person specification:

Responsibilities:

The Rent Officer role sits at the heart of our business here in the VOA.

Deal with issues associated with data protection legislation addressing any concerns that letting agents or landlords have.
For Office of National Statistics (ONS) outputs
Conduct monthly quality assurance processes to account for errors and exceptions within the established timeframes.
Identify and respond to housing benefit, fair rent, and LHA enquiries on the telephone, on site and in writing.
Schedule collection activities and write up reports using market feedback gathered from data sources.
Determine valuations for Housing Benefit purposes in accordance with legislation and Housing Benefit regulations
Register Fair Rents under The Rent Act 197
Inspect properties for the purposes of Housing Benefit or Fair Rent Act determinations.

Essential Requirements

Have an interest in and desire to learn more about property and valuation.
Be able to communicate clearly both verbally and in writing with the ability to use Microsoft Word, Excel, and Outlook to deliver such communications.
Able to comply with established guidelines and comply with VOA security policy as required.
Strong organisational skills to manage a diverse workload and deliver to deadlines.
Selfmotivated, flexible, and prepared to work across a range of duties in a team environment to deliver aims and objectives.
Be customer focussed and have strong customer service skills. You will need to be a personable and persuasive character as you will have regular contact with external stakeholders.
Willingness to travel on a regular basis. For posts outside London, Rent Officers may be required to cover large geographical areas
Our Flexible Working Policy will support you to make this element of the role work for you.
Hold a driving licence.

Desirable Requirements

Experience of working in the property sector.

Behaviours:

We'll assess you against these behaviours during the selection process:

Making Effective Decisions
Communicating and Influencing
Delivering at Pace

Benefits:

We offer a range of flexible working options, a generous leave allowance that starts at 25 days and goes up to 30 days after 5 years' service and a pension scheme.

Maternity, adoption or shared parental leave of up to 26 weeks with full pay followed by 13 weeks statutory pay and a further 13 weeks unpaid, and paternity leave of 4 weeks at full pay.

The most popular parts of our reward package include:

_ Pay_
in the few years, we have increased both the minimum and maximum pay points for everyone in the VOA.

- _Pension_ - we make contributions to our colleagues' Alpha pension equal to at least 26% of their salary.
- _ Working hours and location flexibility_ - everyone in the VOA has some opportunity to work from home, and we support a full range of flexible working options including part time, part year, compressed hours and job shares.
- _ Family friendly policies_ - including four weeks of paid paternity leave.
- _ Personal support _- we offer extensive special leave to help balance your life and work commitments, a variety of non-financial rewards (including a Cycle to Work scheme of up to £4000) and we work with professional providers to provide occupational health and full ment