Customer Support Advisor - Poole, United Kingdom - Bond Williams

Bond Williams

Verified Company

Poole, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

A Customer Support Advisor is required for our client, a well-established company based in Poole.

As the Customer Support Advisor, you will be responsible for providing support to the sales team and assisting customers with any queries.

Responsibilities**:

Provide first class customer service to both internal and external customers.
Ensure all data is captured accurately and maintain the database to a high standard.
Assist with diary management and booking in any customer appointments.
Produce quotes as and when required.
Process sales orders through the system, accurately and efficiently
Send order acknowledgements to customers and follow up to ensure order details are correct and on schedule for despatch.
Liaise with external customers regarding despatch of orders and internal departments where required.

Key skills and experience:

Experience using Oracle or a similar system
Proven experience within a similar role
Strong administration and customer service experience
Good communication skills, both written and verbal
Ability to multitask and work to tight deadlines
IT literate to include

Microsoft Office:
Work, Excel and Outlook

Working hours for this role are 9am - 5pm, Monday to Friday, equating to 35 hours per week.

Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency