- Communicate successfully with Customers (both internal and external) via the appropriate media, being telephone and email.
- Learn and understand the importance of Zimmer Biomet products and services and apply empathy to situations / discussions with the Customers so that we recognize the potential impact of their actions to people's health and wellbeing.
- Create, release and amend loan bookings from internal and external customers using our 'MyMediset' software and the booking app.
- Provide usage reports/KPI reports as required.
- Be pro-active with following up on back orders.
- Instigate system queries to be able to invoice and credit customers as required.
- Working to KPIs and ensuring high level of customer experience by answering incoming customer calls within expected timeframe.
- Monitor the respective queues within Salesforce ensuring timely completion of requests.
- Provide product price and delivery information.
- Arranging collections.
- Maintain orders on customer-based portals.
- Support patient matched cement orders and customer made orders.
- Produce customer feedback reports as the role requires.
- Be able to engage with and interact in a diverse team based in an Open Plan office environment.
- Other ad hoc duties as required by the Customer Experience Supervisor/Manager.
- Good working knowledge of the Microsoft Office suite, including Excel, Word and Outlook.
- Highly productive, able to prioritise own workload and meet deadlines.
- Excellent attention to detail.
- Strong communication skills, both verbal and written.
- Strong desire for personal development and change champion
- Planning and organisation skills.
- Problem solving and analytical skills.
- Self-motivation and drive
- Relevant qualification in Customer Services or previously experience of working in a Customer Services team.
- Experience of Microsoft Office
- SAP experience an advantage.
-
Customer Experience Specialist
3 weeks ago
Flexperience Gloucester, United KingdomWe absolutely love this company · - a global organisation with sites in Gloucester whose culture and values really are second to none. They promote an entrepreneurial spirit and a wonderful team ethos. · We are delighted to be supporting them in finding a Business Operations Spec ...
-
Customer Experience Specialist
3 weeks ago
Pearson Oxford, United KingdomAre you passionate about providing excellent customer service? Do you have a strong understanding of the customer journey? Are you proactive and adaptable? · If so, then we are looking for you to join our team as a **Customer Experience Specialist** · **About Pearson Clinical As ...
-
Customer Experience Specialist
1 week ago
Zimmer Biomet Swindon, United Kingdom-Requisition Number · EMEA11118 · Employment Type · Full-time · Location · Swindon · **What Is It Like To Work at Zimmer Biomet**: · At **Zimmer Biomet**, we believe in **The Power of Us**, which means that we are stronger together. We are committed to creating an environment whe ...
-
Customer and User Experience Specialist
1 week ago
UK Shared Business Services Ltd (UKSBS) Swindon, United Kingdom**Customer and User Experience (UX) Specialist** · **Customer Support in Operations** · **Swindon - flexible and remote working options** · **Band F: £50,001 - £63,075 DOE** · Here at UKSBS, we're a customer-focused, forward-thinking digital organisation. We provide a range of ef ...
-
Experience Cloud Specialist
2 weeks ago
Belcan Tewkesbury, Gloucestershire, United Kingdom £40,500Tewkesbury (hybrid - 1 day on site) · Belcan is seeking a dedicated Cloud Engineer to support the development and maintenance of SaaS hosted system environments with our client in Tewkesbury. This role is pivotal in providing a secure and optimal environment for their hosted serv ...
-
Customer Experience Specialist
2 weeks ago
Invista Gloucester, United KingdomCompany description: For the Nylon Polymer business, we are looking for an enthusiastic and entrepreneurial individual to join our customer experience team on a full-time basis and who will thrive within our Principle-Based Management culture. · Our Team · INVISTA is part of Koch ...
-
Subject Specialist/Youth Experience
3 weeks ago
Protocol Education Calne, United KingdomSubject Specialists/Children and Young People ExperienceProtocol Education are working alongside secondary schools throughout Wiltshire to appoint a wide variety of new staff for the new academic year across the secondary curriculum.With our fantastic relationship with all local ...
-
Junior CAD Technician
3 weeks ago
Ernest Gordon Recruitment Swindon, United KingdomJunior CAD Technician (AutoCAD/ Groundworks) · £25,000 - £30,000 + Rapid Progression + Training + Pension + Bonus + Other Company Benefits · Swindon, commutable from Cirencester, Chippenham, Cheltenham, Gloucester, Highworth · Are you a CAD Technician with AutoCAD skills looking ...
-
Mobile Service Engineer
3 weeks ago
Ernest Gordon Recruitment Swindon, United KingdomMobile Service Engineer (Diesel Engines/Renewables/CHP) · £36,742 + Overtime OTE 50k + Company Vehicle + Local Patch + Door to Door Pay + Training + Progression + Monday to Friday + Holidays + Pension · Wiltshire · Are you a Mobile Service Engineer from a Gas or Diesel Engine ba ...
-
Lead Energy Controls Consultant
3 weeks ago
NSB Recruitment Ltd Swindon, United Kingdom Full timeNSB Recruitment have a fantastic opportunity for an ambitious Senior Controls/ BMS specialist to play a key role within this award-winning, data-led, energy management and technical engineering consultancy. · Location: Fully remote, with travel as required. · You will be working ...
-
Primary SEN Teacher
3 weeks ago
Positive Futures Recruitment Ltd Swindon, United Kingdom Full timeJob Title: SEN Teacher · Location: Swindon, Wiltshire · Contract: Permanent · Hours: Full Time · Salary: 30,000 – 43,266 + SEN allowance · We are currently seeking an SEN Teacher to join a specialist provision in Swindon supporting primary aged children students with SEMH needs. ...
-
Domestic Electrician
3 weeks ago
Rise Technical Recruitment Limited Swindon, United KingdomDomestic Electrician (Great work life balance) · £40,000 - £49,000 + Bonus Structure + Company Van + Progression + Accredited Training + No Call Outs + No Weekend Work + Overtime Available + Holiday · Home-based, covering Gloucester, Swindon and surrounding areas · Are you an Ele ...
-
Structural Engineer
3 weeks ago
Ernest Gordon Recruitment Swindon, United KingdomStructural Engineer (Department Lead) · Salary Depending on Experience- Intermediate & Senior Roles Available + Tailored Progression & Training Plan + Employee Owned + Employee Benefits Package + Insurance + Travel Insurance + Company Benefits · Swindon, Wiltshire · Are you a St ...
-
Electrician
3 weeks ago
Rise Technical Recruitment Limited Swindon, United KingdomElectrical Installation Engineer (Local Patch) · £35,000 - £45,000 + Fantastic Training Opportunities + Overtime (Paid at 1.5x) + Paid Travel + Van & Fuel Card + No Weekends + Benefits (Holiday, Pension) · Site based - must be located in Swindon, Oxford, Reading or surrounding ar ...
-
International Freight Forwarder
3 weeks ago
Euro Projects Recruitment Swindon, United Kingdom Full timeInternational Freight Forwarder · Export logistics coordinator, freight forwarding, export documentation · Swindon / Wootton Bassett based International Freight Forwarder jobs role · logistics jobs role / export shipping jobs role ; international shipping · Multi-national busi ...
-
Project Engineer
3 weeks ago
Johnson Matthey Plc Swindon, United KingdomVacancy: Project Engineer · Location: Swindon · Job Family: Engineering · As a Project Engineer within the Hydrogen Technologies (HT) business, you will be part of a team of Project professionals that are responsible for either managing projects from "cradle to grave", or for man ...
-
Salaried GP
3 weeks ago
Menlo Park Recruitment Swindon, United Kingdom Full timeBackground - · You will be joining an innovative take on General Practice in a traditional setting. With 10,000 patients over two sites, the team is small but tight-knit with very good retention. · The practice have recognised the increasing pressures facing General Practice and ...
-
Invoice Payments Specialist
4 weeks ago
BNP Paribas Swindon, United KingdomINVOICE PAYMENTS SPECIALIST (JOB NUMBER: SN · **Invoice Payment Specialist** · **About the role** · This is a role that sits within our busy and challenging Admin and Billing Team, with the key objective of making accurate payments of incoming dealer invoices for Arval's indirec ...
-
Keyworker Team Lead
2 weeks ago
NHS Bath and North East Somerset, Swindon and Wiltshire ICB Swindon, United Kingdom**This post holder will**: Split time between Keyworker Team Lead (50%) and Keyworker (50%) As a Keyworker Team Lead responsibilities will include: To manager a team of Keyworkers and administrative support to deliver the Keyworker Function.To provide operational management suppo ...
-
IT Sourcing Specialist
3 weeks ago
The People Network Swindon, United KingdomIT Sourcing Specialist · IT Sourcing Specialist required by a market-leading, global, financial services organisation. · In this exciting and varied role, you will support the sourcing, management, and delivery of new IT Services to support the overall strategic goals of the busi ...
Customer Experience Specialist - Swindon, United Kingdom - Zimmer Biomet
Description
At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered, and recognized.
What You Can Expect
Responsible for providing an exceptional level of Customer Service to both internal and external Customers.
Role comprises of both direct communication with Customers via telephone and email, as well as interacting with our SAP, , booking app and MyMediset system to process bookings, invoicing, replenishments, order queries/deliveries etc.
How You'll Create Impact
EOE/M/F/Vet/Disability
