- No two days are the same. You'll assist customers with various tasks like water bills, refunds, payment plans, and account changes. You'll also provide support if they encounter issues with their water supply. You thrive on meeting targets, enjoy problem-solving, and take pride in offering optimal solutions.
- Opportunities for career growth with a meaningful impact. Be your authentic self, belong, and be appreciated.
- A safe, supportive, and trustworthy work environment awaits you.
- We'll empower you to seek and seize new personal development opportunities.
- A place to express your true self, build meaningful connections, and feel a sense of belonging.
- Contribute to our efforts in ensuring a sustainable water supply for the present and future.
- Deliver exceptional customer experiences by efficiently handling all customer interactions within set timelines and contributing to customer satisfaction.
- Focus on meeting targets, following business processes, adhering to data protection regulations, ensuring compliance, and maintaining good attendance.
- Establish relationships with colleagues to enhance teamwork, resolve customer issues, and boost productivity.
- Proactively utilize information and resources to keep skills and knowledge up to date.
- Participate in team meetings and contribute effectively.
- Provide support during peak periods by assisting with additional duties as needed.
- Ability to commute to our office in Snodland, Kent, and be onsite for induction and probationary period.
- Availability to visit the office 2-3 times weekly post probation.
- Commitment to delivering exceptional customer service with a focus on problem-solving.
- Previous customer service or call center experience is beneficial.
- Strong computer skills and excellent written and verbal communication abilities.
- Starting salary of £21,917 with bonuses averaging £23,750.
- Generous Stakeholder pension scheme with up to 10% employer contribution.
- 5 weeks of holiday, increasing with tenure, and the ability to buy/sell holiday leave.
- 2 paid volunteering days to support causes you care about.
- Various benefits including a cycle to work scheme, health cash plan, life assurance, and wellbeing perks.
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Customer Service Advisor - Snodland, United Kingdom - South East Water
Description
Are you looking for a team that shares your enthusiasm for providing top-notch customer service?
Are you a determined person who enjoys setting objectives?
If so, here's an opportunity you don't want to miss...
We aim to be the preferred water company for both customers and employees.
This is a crucial role within our dynamic, welcoming, and award-winning Customer Service team. You have a knack for understanding your customers' perspective and making them feel valued. Your warmth, enthusiasm, and dedication will help us get things right for our customers from the start.
The starting salary is £21,917, increasing to £22,437 after probation. Along with basic pay, bonuses are awarded for achieving targets. On average, you can earn an extra £3,000, with a total potential bonus of up to £6,300. Working hours are Monday to Friday from 08:00 to 19:00 and Saturdays from 08:00 to 13:00. You'll follow a rotating shift pattern that includes one Saturday every six weeks. Rosters are planned in advance for your convenience.
Prior experience in a call center is preferred but not mandatory. Ideally, you have worked in a customer-facing role. You're eager to learn and welcome feedback. We provide comprehensive training, continuous coaching, and the support needed to start off successfully.
In our lively call center, you'll have a range of activities including competitions, rewards, team gatherings, social functions, and paid volunteer days to support causes you care about. This role offers numerous opportunities for advancement. Many of our managers started as Customer Service Advisors. You'll have the chance to explore different roles and acquire new skills within the department.
Now is the perfect time to kickstart a rewarding career and contribute to the success of our Customer Service team.
What will you gain by working at South East Water?
Responsibilities:
Requirements:
Salary & Benefits:
Join South East Water:
We welcome individuals from all backgrounds. Embracing diversity fuels our creativity and innovation, promoting inclusion across various dimensions. We are committed to equal opportunities and fair treatment for all employees.
Recruitment Process:
Apply with your CV on our careers website. Initial interviews will be conducted online, followed by onsite interviews in Snodland. Satisfactory background checks will be required for employment.
If this opportunity excites you, take the next step.
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