- Customer Relationship Management: Develop and maintain strong, trust-based relationships with key stakeholders within customer organizations.
- Onboarding and Adoption: Lead the onboarding process for new customers, ensuring they have a smooth transition and understand how to effectively use our products or services to achieve their goals.
- Product Education and Training: Provide comprehensive training and support resources to customers, enabling them to leverage our offerings to their full potential.
- Customer Advocacy: Serve as the voice of the customer within our organization, advocating for their needs, requirements, and feedback to relevant teams.
- Retention and Expansion: Proactively monitor customer health metrics and intervene as needed to address any issues or concerns, with the aim of driving customer retention and identifying opportunities for upselling or cross-selling.
- Customer Feedback and Insights: Gather, analyze, and report on customer feedback and usage data to inform product development, marketing strategies, and overall customer success initiatives.
- Renewals and Contract Negotiations: Work closely with the sales team to ensure successful renewals, as well as to identify opportunities for contract expansion or additional sales.
- Customer Success Planning: Develop and execute tailored success plans for each customer, outlining key milestones, objectives, and strategies for achieving success.
- Escalation Management: Serve as the point of contact for resolving escalated customer issues, working closely with internal teams to ensure timely resolution.
- Continuous Improvement: Stay informed about industry trends, best practices, and competitor offerings to continuously enhance our customer success processes and strategies.
- Conduct Business Reviews: hold regular review meetings with key customer stakeholders
- Bachelor's degree or equivalent experience.
- Proven experience in a customer-facing role, preferably in customer success, account management, or sales.
- Strong communication, interpersonal, and negotiation skills, with the ability to build rapport and trust with diverse stakeholders.
- Excellent problem-solving and analytical abilities, with a keen attention to detail.
- Proficiency in Microsoft Office tools.
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
- Passion for customer success and a genuine desire to help customers achieve their goals
- Nice to have: Experience in test equipment, calibration and repair industry. Experience in electronics manufacturing or relatable industries will also be a plus
-
Project Manager
2 weeks ago
Novax Recruitment Telford, United Kingdom**Project Manager** · **Shropshire + across the UK** · **£45,000-55,000 + Van** · **08.00 to 17.30 Monday to Friday** · **Permanent** · Novax Recruitment are proud to be representing their client, a leading manufacturing company in their search for a Project Manager to work in Sh ...
-
Project Manager
3 weeks ago
SUPERIOR RECRUITMENT GROUP LIMITED Telford, United Kingdom**Overview** · **They will ensure that contracts are completed on time, on budget and whilst meeting all QA/HSE standards and requirements and developing excellent relationships with the business's clients.** · **Responsibilities** · **The Project Manager is responsible for the d ...
-
Project Manager
2 weeks ago
Carbon60 - Eng&Tech Telford, United Kingdom Full timeProject Manager · Summary of Role · Responsible to thoroughly understand, review and communicate project requirements to appropriate team members, and manage all stakeholder requirements accordingly. · Job Responsibilities · Collect all contractual obligations, commercial & techn ...
-
Project Manager
2 weeks ago
Omega Resource Group Telford, United Kingdom Full timeProject Manager · Telford, Shropshire · Automation and Control Systems · Permanent Employment · £50,000-£65,000 / Car Allowance / Bonus Scheme / 25 Days holiday · THE ROLE · This is an excellent opportunity for an experienced Project Manager to join a busy engineering business i ...
-
Project Manager
3 days ago
Birchley Consultancy Limited Telford, United Kingdom Full timeA "career defining" opportunity has been created at one of the UK's leading manufacturing organisations based at their large production facility in the West Midlands. This role guarantees superb earnings, career progression and an award winning work / life balance structure. · St ...
-
Project Manager
2 weeks ago
ADLIB New Works, United KingdomeCommerce Project Manager · - Join a leading e-commerce agency with a single-minded mission to make ecommerce better. · - Become part of an engaged and ambitious team, with energy and focus on team culture. · - Employee led R&D projects to train, emplower and reward people. · **W ...
-
Partner Program Advocacy Manager
3 weeks ago
Career Moves Group New Works, United Kingdom**Partner Program Advocacy Manager** · **Location**:Remote · **Length**:ASAP until July 2023 · **Rate**:£ per day (inside IR35) · **Hours**: 9-6pm · What you get to do in this role: · ? · Be the "voice of the program" in internal and external users · ? · Support in driving adopti ...
-
Emea Strategic Program Manager
3 weeks ago
Career Moves Group New Works, United Kingdom**EMEA Strategic Program Manager** · **Location**:Remote · **Length**:12 months · **Rate**:£49-65 p/h · **Hours**:9am-6pm · **Responsibilities**: · - Own development of metrics to track effectiveness of program design, including analysis of internal survey information, usage stat ...
-
Junior Project Manager
1 week ago
Pertemps SSDC - DDT New Works, United KingdomPertemps Managed Solutions has been engaged by a leading FMCG company to find a new addition to their team. We are looking to hire a Junior Project Manager to help with a UK wide packaging standardisation project. This is a great opportunity to take thefirst steps within a global ...
-
Transition Project Manager
1 week ago
BPM Tech New Works, United Kingdom**Transition Project Manager** · **Role**:Transition Project Manger · **Location**: Remote (infrequent travel) · **Salary**:£50,000 + £5k car allowance · Key skills/experience; · - Certified project management qualification, e.g. PRINCE2 · - Proven project management and transiti ...
-
Event Project Manager
2 weeks ago
Live Recruitment New Works, United Kingdom**Global agency / fully remote working - **A great opportunity to join a fantastic global agency in a fully remote Event Project Manager role · **The Company** · With a pedigree in delivering cutting edge large scale projects on a truly global scale, this is THE agency to work fo ...
-
Senior Project Manager
2 weeks ago
Virgin Money New Works, United Kingdom**Business Unit**: Change & Delivery · **Salary range**: £51,600 - Up to circa £70,400 DOE · We're at our best when we have something to drive us forward, a belief that underlines who we are and what we do. Our Purpose. We want to make people happier about money - and that idea s ...
-
Event Project Manager
2 weeks ago
Live Recruitment New Works, United Kingdom**Global agency / fully remote working - **A great opportunity to join a fantastic global agency in a fully remote Event Project Manager role · **THE COMPANY** · With a pedigree in delivering cutting edge large scale projects on a truly global scale, this is THE agency to work fo ...
-
Apprentice in Project Management
2 days ago
Rheinmetall BAE Systems Land Ltd. Telford, United KingdomWHAT WE ARE LOOKING FOR · Are you looking for a career in Project Management ? RBSL have a fantastic opportunity to join our growing Early Career community. · RBSL is a growing and exciting business that specialises in the design, manufacture and support of military vehicles used ...
-
Apprentice in Project Management
2 days ago
ZEPPELIN MOBILE SYSTEME GmbH Telford, United KingdomWHAT WE ARE LOOKING FOR · Are you looking for a career in Project Management ? RBSL have a fantastic opportunity to join our growing Early Career community. · RBSL is a growing and exciting business that specialises in the design, manufacture and support of military vehicles used ...
-
Marketing Project Manager
2 weeks ago
Insynth Marketing Ltd Shifnal, United KingdomDo you have exceptional organisation, communication and planning skills? · Are you known for logical thinking and attention to detail? · If the answer is Yes, then this could be your ideal role. · **Marketing Project Manager · Shifnal, Shropshire TF11 8BB** · - **Full Time, Perma ...
-
Salesforce Project Manager
1 week ago
Opus Recruitment Solutions Ltd New Works, United KingdomSalesforce | Finance | CPQ | Revenue Cloud | Outside IR35 | Fully Remote | £450 - £500 | 6 Months · Are you an experience Salesforce project manager? · Have you worked closely with financial organisations and stakeholders? · I am looking for a Salesforce project manager for an im ...
-
Project Management Leadership Program
3 weeks ago
GE Vernova Stafford, United Kingdom**Job Description Summary**: The Project Management Leadership Program (PMLP) accelerates the development of early career EPC and project management personnel through intensive training in the areas of technical and leadership skills. This PMLP role is intended for off program on ...
-
Supply Chain Project Manager
4 days ago
CK GROUP New Works, United KingdomCK Group are recruiting for a Supply Chain Project Manager to join a company in the Pharmaceutical industry working remotely on a contract basis until the end of the year. · **Salary**: · Hourly: Up to £60 per hour LTD · **Company**: · Our client is the largest and most broadly-b ...
-
Salesforce Project Manager Retail Experience
3 weeks ago
Opus Recruitment Solutions Ltd New Works, United Kingdom**Salesforce | Project Manager | £550 | Outside IR35 | Remote - UK Based | 9 Months** · **Tech**: · - Salesforce Service Cloud · - Salesforce Sales Cloud · - Salesforce Marketing Cloud · **Contract**: · - Outside IR35 · - 9 month Contract · - Remote (UK Based) · Send your CV toto ...
Customer Success Project/Program Manager - telford, United Kingdom - Keysight Technologies
Description
Job DescriptionKeysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.
Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. Diversity, equity & inclusion are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
As a Customer Success Project/Program Manager you will play a crucial role in ensuring our customers achieve success with our products or services. You will be the primary point of contact for our customers, responsible for building strong relationships, understanding their needs, and guiding them towards maximizing the value they receive from our offerings. Your focus will be on proactive engagement, support, and advocacy, with the ultimate goal of driving customer satisfaction, retention, and growth.
Responsibilities:
Qualifications:
***Keysight is an Equal Opportunity Employer.***
Customer Success Project/Program Manager professionals in Telford
-
Craig Lamb
Applications Engineer
-
Kwabena Danso
Accounts Assistant