Customer Service Agent - London, United Kingdom - City Recruitment Services

City Recruitment Services
City Recruitment Services
Verified Company
London, United Kingdom

4 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Job Role of a Customer Service Agent & Administrator:

  • Customer Services over the phone and at the counter,
  • Attending phone calls; (Answering inbound calls. Making outbound calls if required),
  • Collecting documents (e.g. Passport, Proof of Address, Travel Insurance, Travel Ticket, Hotel Reservation etc.) from the Applicants,
  • Taking payment from the Applicants,
  • Soft copies & hard copies of Recordkeeping,
  • Occasionally you may need to contact/visit the Embassy of Spain in London,
The above job role is not limited, you may be requested to assist colleagues within your skills & capacity.


Your responsibilities:


  • Work as part of a team and support team members.
  • Respond to queries from team members.
  • Ensuring timely completion of the assignment.
  • This role involves organising & managing the front desk facetoface and over the telephone.
  • Be able to quickly build rapport whilst checking and receiving documentation from the individual applicant/customer.
  • You will have daily involvement to contact clients/customers.
  • Confidently enable advice about the services offered by BLS.
  • Delighting with clients/customers by anticipating and understanding their needs.
  • Selfmotivated and strong communication skills with a view to achieving your individual targets.
  • Must be able to work comfortably under pressure and have a passion for results and a genuine desire to develop both personal and a successful team.
  • Excellent ability to show customer service skills and a positive attitude.
  • Able to work well under pressure and meet targets.
  • Interpersonal skills In both verbal and written communication.

Skills and personal characteristics:


  • Customer service background in a customerfocused environment.
  • Confident communicator on an individual and group basis with excellent interpersonal skills and an enthusiastic with positive approach and manner.
  • General IT skills.

We will offer you:


  • Competitive salary with excellent bonus/commission.
  • Bonus Scheme and Pension Scheme offered.
  • Full comprehensive training programs. Initial and ongoing training.
  • Mentoring programs lead by senior management.
  • Progression opportunities.

General Working Time:

Monday to Friday: 08:30 am to 05:30 pm.

Overtime will be paid if you are required to stay extra time to complete your daily tasks.


Starting pay rate:

£10.45 to £10.75 per hour depending on experience.


Job Types:
Full-time, Temporary contract, Fixed term contract


Salary:
£10.50-£10.75 per hour


Benefits:


  • Company pension

Schedule:

  • 10 hour shift
  • 8 hour shift

Work Location:
In person


Reference ID:
Holborn-03-24
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