- Acting as a point of contact for our customer's enquiries via email and calls
- Ensuring that the length of the rental period and daily rates are accurate
- Arranging rental bookings, 'end of lease', 'end-of-life', and 'in life' movement of vehicles
- Discussing options to reduce operating costs
- Excellent communication skills, verbal and written
- Ability to prioritise work
- IT literate and able to learn new systems quickly
- Can work collaboratively
- Flexible hybrid working
- 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
- Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year
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Commercial Vehicle Administrator - Trowbridge, United Kingdom - Novuna
Description
Are you a natural problem solver? Do you come with knowledge of vehicle rentals? Enjoy building new customer relationships in order to deliver excellent service?
If your answer is 'yes' to all of these, keep reading.
Want to know a little about us?
At Novuna Vehicle Solutions, we're passionate about building a better tomorrow. Which is why we're lighting the way in the electric vehicle revolution. From family cars to HGVs, we're helping customers of all kinds on their journey to carbon-free mobility.
We're proud to be a Top 50 Inclusive employer , and we're number 15 in Glassdoor's Top 50 Employer list.
What does the role involve?
Reporting to the Commercial Vehicle Support Team Leader, you will work as part of the Kier Support Team to manage the rental vehicles with the aim of reducing the term time expenditure. Full training will be provided for this role with a requirement of 5 days on-site at our Trowbridge office. Once training is complete, you will have the flexibility to work 2 dates remotely. Working hours are from 8:30-17:00.
Some of your key duties will include:
What are we looking for?
You're organised, and a natural problem solver. You will have some knowledge of commercial vehicles and rentals with great customer service skills. You're a team player who enjoys sharing new ideas and thinking outside the box to ensure their customer's experience is exceptional.
Also, we're looking for the following:
What can we offer you?
At Novuna we take our people promise seriously. If you join us, you'll have a chance to make a difference, opportunities to learn, and time to shine .
In addition to a market-benchmarked salary and excellent bonus scheme, our offer to you includes:
What's the next step?
Interested? Start your application today and see what Novuna can offer you.
Novuna is a consciously inclusive employer, and we encourage applicants from all backgrounds.
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