Customer Service Representative - Stirling, United Kingdom - Diligenta

Diligenta Stirling, United Kingdom

3 weeks ago

Description

Job Description Customer Service Representative - Stirling
Starting at £22,308 per year
Monday to Friday, 9am-5pm
Hybrid remote
Kildean Business Park, Stirling, FK8 1FT

Here at Diligenta, we are proud to be the single largest provider of outsourced TPA services to the UK Life & Pensions market.

We impact peoples' lives every day, be it helping pay for a loved ones funeral or providing someone with their pension funds for a happy retirement.

Our vision is to be the 'Customer Experience Partner' for our clients.

Summary of the role:

Due to the recent growth of our company, we will be recruiting multiple Customer Service Representatives each month throughout the year.

We are based in our new, modern office in Kildean Business Park. We have abundant free parking on site. We also provide a free shuttle bus from Stirling station to our office.

The roles are either office based or a mix of office based and work from home (hybrid arrangement) after the initial onsite training period.

Our standard working hours are Monday-Friday between 9am and 5pm, so no evening or weekend shifts that impact on your family and social lives
Flexible hours are available to suit your availability, work life balance and wellbeing.
The starting salary is £22,308 per year, with a pay review on completion of probation after 6 months.

Benefits:
We offer 31 days holiday (including bank holidays)
Eligibility for an annual discretionary bonus scheme
A contributory company pension scheme
Excellent employee wellbeing and assistance support programmes
A range of employee discounts saving you money on anything from your weekly food shop to holidays, electrical goods and financial services

Personal and career development opportunities to progress your aspirations within the company as well as with our global parent company, TCS (Tata Consultancy Services).

What you'll be doing:
Our Customer Service Representatives could cover both voice to customer and back office administrative activities. There are no sales involved in this role.

The focus will be on your ability to have conversations with customers in a confident, friendly and professional manner, informing members on policy details, resolving queries, collaborating with independent financial advisors and most importantly, providing our customers with an exceptional level of service at a time when they need it most.

What we're looking for:

Many of our Customer Service Representatives have previous experience from working in a call centre environment, retail, hospitality and travel, amongst other customer-focussed environments, part or full time.

Teamwork - We believe that a great team needs great people who are passionate about helping people and providing great service as one team.

Listening and communication skills are core to what we do. You will need to be able to communicate complex matters in a simple and supportive way.

Someone who can quickly understand the customer need and place a real focus on resolving issues and queries effectively and empathetically.

Good PC skills and knowledge of Microsoft Office (e.g. word, excel) together with attention to detail are essential for these roles.
About Diligenta

Here at Diligenta, we are proud to be the single largest provider of outsourced third party administration services to the UK Life & Pensions market and today we service 7 clients and their 18 Million customers ( nearly 1 in 4 of the UK population ).

We impact peoples' lives every day, be it helping pay for a loved ones funeral or providing someone with their pension funds for a happy retirement.

In fact, we pay out close to £1.3 Billion every month to customers we serve.

Our vision is to be the 'Customer Experience Partner' for our clients and our strategy is to differentiate ourselves in the market by being a truly technology led business with the support of our parent TCS.

We help our clients move away from aging technology systems onto our modern digital platform. We have been very successful in that way, more than tripling our business over the last 5 years. Our close to 10,000 strong workforce are everyday thinking about how they can improve our service.

If you need any help or adjustments for any stage within the recruitment process due to health, disability or any other reason, please let us know.

Customer Service Representative

2 weeks ago

Diligenta Stirling, United Kingdom

**Customer Service Representative - Stirling** Starting at £23,400 **per year** · **Monday to Friday, 9am-5pm** · **Hybrid arrangement available after on-site training** · **Kildean Business Park, Stirling, FK8 1FT** · Here at Diligenta, we are proud to be the single largest prov ...
Client Service Representative

4 weeks ago

Careersolve Stirling, United Kingdom

Careersolve are working with a well-established client who are part of a global group, they manufacture innovative products and services that support people with deeply personal and challenging medical conditions. As they are consistently growing, they are now looking for a **Cli ...
Customer Service Representative

2 weeks ago

Diligenta Stirling, United Kingdom

Customer Service Representative - Stirling · Salary: From £23400-£23400 · Customer Service Representative - Stirling · Starting at £23,400 per year · Monday to Friday, 9am-5pm · Hybrid arrangement available after on-site training · Kildean Business Park, Stirling, FK8 1FT · ...
Customer Service Representative

2 weeks ago

CRA Group Ltd Stirling, United Kingdom

At Diligenta, providing an excellent customer experience is at the heart of everything we do so you will not be surprised to know we also believe in providing an excellent employee experience is just as important too. · Our aim is to transform our clients' operations and be ackno ...
Customer Service Representative

1 week ago

Appcastenterprise Stirling, United Kingdom

At Diligenta, providing an excellent customer experience is at the heart of everything we do so you will not be surprised to know we also believe in providing an excellent employee experience is just as important too. · Our aim is to transform our clients' operations and be ackno ...
Customer Service Representative

2 weeks ago

Appcastenterprise Stirling, United Kingdom

At Diligenta, **providing an excellent customer experience is at the heart of everything we do** so you will not be surprised to know we also believe in providing an excellent employee experience is just as important too. · Our aim is to transform our clients' operations and be a ...
Customer Service Representative

1 week ago

Diligenta Stirling, United Kingdom

**Customer Service Representative - Stirling** Starting at £21,500 per year** · **Monday to Friday, 9am-5pm** · **Hybrid remote** · **Kildean Business Park, Stirling, FK9 4UE** · Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration ser ...
Customer Service Representative Part Time

1 week ago

Diligenta Stirling, United Kingdom Part time

**Customer Service Representative** Starting at £21,500 per year FTE** · **Mon-Friday, 8am-6pm, Part Time** · **Kildean Business Park, Stirling, FK9 4UE** · Are you looking for a rewarding part time role that will fit into your current lifestyle, maybe looking to get back into th ...
Health Services Researcher

2 weeks ago

University of Stirling Stirling, United Kingdom

**Post Details** · Full time/Part time hours available by negotiation · Fixed term for 18 months · Interviews are expected to take place on Wednesday 19 April 2023. · There is an expectation that work will be undertaken in the UK. · **The Post** · Applications are invited for two ...
Customer Care Advisor

4 weeks ago

Search Consultancy Stirling, United Kingdom

Do you thrive off giving exceptional customer service? · Experienced in a customer service position within the property sector? · Our award winning client is passionate about finding their customers their dream home whilst providing exceptional customer service and after care. · ...
Alumni Engagement Officer

3 weeks ago

University of Stirling Stirling, United Kingdom

**Post Details** · Full time · Open ended · Interviews are expected to take place on Tuesday 21 March 2023. · There is an expectation that work will be undertaken in the UK. · This role is not eligible for sponsorship. Applicants require to have existing right to work in the UK. ...
Accounting & Control Assistant

4 weeks ago

Aberlour Children's Charity Stirling, United Kingdom

**Finance** · **STIRLING **/** · **HYBRID** · 37.5 hours per week, £26,223 - £29,263 per annum · Do you have experience working with computerised finance system, finance ledgers, record keeping and ensuring financial controls are followed? Have you completed invoicing and credit ...
Finance Assistant

4 weeks ago

Dron & Dickson Stirling, United Kingdom

Dron & Dickson are specialists in integrated supply, installation and maintenance of harsh & hazardous electrical equipment. Based at five UK locations, we provide specialist E&I inspection, maintenance and project services to all parts of the Offshore & Onshore Energy sector, Ph ...
Senior Case Handler

3 weeks ago

Contract Scotland Stirling, United Kingdom

In this position, you will take calls regarding complex issues flagged by the clients and high-profile stakeholders - taking personal responsibility to see issues through to resolution, ensuring the appropriate outcome. · As you'll be representing the company in a senior capacity ...
Finance Assistant

4 weeks ago

Dron & Dickson Stirling, United Kingdom

Dron & Dickson are specialists in integrated supply, installation and maintenance of harsh & hazardous electrical equipment. Based at five UK locations, we provide specialist E&I inspection, maintenance and project services to all parts of the Offshore & Onshore Energy sector, Ph ...
Head of International Recruitment

2 weeks ago

University of Stirling Stirling, United Kingdom

**Post Details** · Full time · Open ended · Interviews are expected to take place on Tuesday 02 May 2023. · There is an expectation that work will be undertaken in the UK. · For the purposes of sponsorship, this is a role under SOC code 2317. · **The Post** · The Head of Internat ...
Complaints Handler

3 weeks ago

M&G plc Stirling, United Kingdom

At M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to m ...
Complaints Handler

2 weeks ago

eFinancialCareers Stirling, United Kingdom

At M&G our purpose is **to **help people manage and grow their savings and investments, responsibly.** As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clientsand identifying new opportunities ...
HR Adviser

3 weeks ago

eFinancialCareers Stirling, United Kingdom

At M&G our purpose is **to **help people manage and grow their savings and investments, responsibly.** As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clientsand identifying new opportunities ...
Self Employed Hairdresser

3 weeks ago

Garratts international hair salon Stirling, United Kingdom

**Hair Stylist** · **Qualifications**: · - Must be 18 years of age · - Provide exceptional customer service by listening carefully and listening actively to customer needs and concerns. Listen carefully to understand what customers are looking for in their stylist. Provide sugges ...