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Weybridge

    Business Intelligence Officer - Weybridge, Surrey, United Kingdom - Surrey County Council

    Surrey County Council
    Surrey County Council Weybridge, Surrey, United Kingdom

    1 week ago

    Default job background
    £45,680
    Description
    The starting salary for this full-time role is £45,680 per annum based on a 36-hour working week.
    This role is initially being offered as a two-year fixed term contract.

    Our Customer Service team is excited to be hiring a Business Intelligence & Systems Officer to join our fantastic new Business Intelligence Team.

    The team is based in Dakota Building, Weybridge although there are opportunities to work from home.

    As part of our transformation programme we are expanding our operation of providing high quality, inclusive services that we can be proud of and that make a positive difference in people's lives.

    This is an exciting role for someone to come in and assist with the implementation of operational improvement projects to deliver an enhanced customer experience and drive service efficiency.

    26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service
    ~ Option to buy up to 5 days of additional annual leave
    ~ An extensive Employee Assistance Programme (EAP) to support health and wellbeing
    ~ A generous local government salary related pension
    ~ Lifestyle discounts including gym, travel, shopping and many more
    ~Learning and development hub where you can access a wealth of resources

    The Business Intelligence & Systems Officer is central to the successful delivery of our strategic aims.

    By working collaboratively with the senior management team and analysing performance and customer data they will assist with the implementation of operational projects, specifically around systems and performance, to deliver improvements, innovation and an enhanced customer experience.

    They will also work with the Business Intelligence Lead in the management and development of key systems, seeking opportunities to streamline processes, increase efficiency, apply emerging technologies and optimise experience for both customers and staff.

    We are looking for people with great analytical and research skills and who have a proven ability to manage projects, perhaps within a customer service environment.

    Analytical and research skills, including ability to use tools/techniques to enable measurement and presentation of data
    Experience of managing change in a complex organisation and a good understanding of issues facing local government
    Experience of project management
    Ability to work with minimal supervision, use own discretion and quickly master new technology and systems
    Ability to support the management, development and configuration of key systems
    Surrey County Council is proud to be a Disability Confident Employer. The candidate has chosen to share that they have a disability on the application form

    We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.

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