- Undertaking evaluations on matter files against agreed criteria
- Accurately recording the results of the evaluations so that they can be collated into reports for feedback
- Providing timely and comprehensive reporting, highlighting areas where criteria has not been met and identifying any trends and patterns in compliance levels
- Co-ordinating audits, including creating the necessary documentation for the audit, dealing with the logistics and liaising with the client at the appropriate time
- Hosting regular audit meetings with the rest of the team to monitor any issues
- Generating final reports for the client and leading on feedback meetings to discuss the findings with them
- Agreeing the appropriate corrective action and feeding this back for it to be monitored and followed up as appropriate.
- A high level of objectivity in reviewing files against criteria
- Using the firm's case management system
- The ability to work from home, or from your closest CSG hub office. Occasional travel may be required for wider team hub days.
- Good IT skills with a knowledge of Microsoft Office packages
- The ability to manage your own workload
- A good team player who is supportive of others within the team
- Ability to give and receive constructive feedback
- Focused and analytical
- Previous knowledge of auditing is not required as full training will be given.
- Demonstrates alignment with the Firm's Cultural Principles (Clear, Creative, Determined and Supportive).
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Quality Auditor - United Kingdom - DAC Beachcroft
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Description
Job Introduction
The CSG Quality Audit Team is a dedicated team of ten quality auditors, who carry out evaluations of files against a set criteria for clients. By regularly evaluating files, we can ensure a continual improvement in the service the firm offers. We can identify where further training may be required and ensure that corrective actions are taken to eliminate the cause and re-occurrence of non-conformities. All audits carried out by the team follow the same detailed process to ensure consistency and accuracy. What's in it for you? As well as offering high levels of flexibility and a great work life balance, we offer a well-rounded remuneration package (which includes private medical insurance, income protection insurance and discounted gym membership, amongst many other benefits) alongside real opportunities for growth and progression. At DAC Beachcroft our Flex Forward policy means that we have relaxed core hours and colleagues are able to flex their hours across the day and week. For more information please review the following link - There are regular in person and remote social events organised for colleagues at DAC Beachcroft , not to mention the opportunity to get involved in a range of Environmental, Social and Governance (ESG) activities, including volunteering or becoming an ally for one of our inclusion and diversity or business network groups. We are dedicated to building a diverse, inclusive and authentic workplace, which aligns closely to our cultural principles (Determined, Clear, Creative and Supportive). If you are excited about this role and being part of our culture, but your past experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles What you will do The role will be to work closely with existing members of the team to undertake audits for CSG. This entails: