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    Digital Product Lead – Pensions - London, United Kingdom - Capita

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    Capita background
    Full time
    Description

    Description

    :

    What you will do:

  • Work collaboratively with the wider Digital Product Solutions Team operating within Design standards and aligning strategies
  • Providing the UX team, with projects and direction based on information gathered from operational teams, Members and stakeholders
  • Analyse user feedback to help improve our digital products
  • Develop business cases and user stories for new features
  • Manage relationships between teams, partners, and customers.
  • Work closely with IT to understand technical constraints in journeys and help adjust the journey appropriately.
  • Drive key digital initiatives, supporting and promoting continuous improvement
  • What we are looking for:

  • You will be familiar with financial services digital products and journeys
  • Experience in a pensions environment would assist further with the understanding of the terminology used and processes involved
  • An understanding of GDS standards and accessibility.
  • Can demonstrate strong communication, negotiation and influencing skills with the ability to articulate information in front of stakeholders
  • Be analytical and be comfortable reviewing data to identify challenges in journeys and make customer centric decisions.
  • Be able to clearly articulate issues and work with the UX, operational and IT teams on solutions for compelling journey improvement and drive the activity within the team
  • Location:

    Home-Based - GBR

    ,

    United Kingdom

    Time Type:

    Full time

    Contract Type:

    Permanent

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