Customer Service Assistant - Stafford, United Kingdom - The Retrofit Academy CIC

The Retrofit Academy CIC

Verified Company

Stafford, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Do you want to work for a young, growing, ethical company dedicated to excellence and team development?

Do you want to work flexibly with some of your time in the office and some at home?

Do you love working with people and helping customers?

Are you ambitious, hardworking and up for a challenge?

Are you looking for a career and not just a job?
If you can answer "yes" to these questions, read on...

The Organisation
The Retrofit Academy CIC is a national market leader in the training of domestic retrofit professionals. We are a young, dynamic, fast-growing, not-for-profit company training over 2,000 built environment professionals. We are also the UK's Centre of Excellence for the retrofit sector. Over the next 12 months we will be continuing to expand our products and services.

We have a fantastic team combining youth and experience.

We're operating flexible working with staff splitting their time between home and our offices, which are in a rural location just off J13 of the M6 between Stafford and Penkridge.

The Opportunity:

The Individual:

We are looking for a hard-working individual who wants to progress and build a career in customer support or operations.

You must be professional, polished and polite and love working with people.

You must be able to deal with stakeholders at all levels, have great attention to detail and strong admin skills.

You'll need to juggle a number of tasks at any one time so the ability to prioritise and manage your time will be really important.

Finally, you must be brilliant at working in a team but also happy to work on your own.

Key Responsibilities:

Working closely with the Senior Coordinator for Learn and Membership to deliver high quality endtoend support to learners including onboarding, organising courses, learner comms, admin and reporting
Building relationships and engaging effectively with a wide variety of customers to provide appropriate support and advice
Responding proactively and accurately to customer queries, working with other team members to find solutions if required
Resolving issues and complaints in a diplomatic manner by providing customers with appropriate and accurate information
Maintaining accurate and up to date learner data
Registering learners with the appropriate awarding body
Invoicing learners and ensuring bills are paid in a timely fashion

This is the right role for you if you can demonstrate the following:

Knowledge:

An understanding of what makes good customer support and why it is important
An understanding of CRM systems and their use in customer support and business management
Knowledge of how to analyse data in Excel (ideally through the use of formulas, pivot tables and graphs)

Experience:

Skills:

Excellent interpersonal skills
Good admin skills
Good IT skills, including Microsoft Office and CRM systems
Excellent written and verbal communication skills
Good data analysis skills

Personal Qualities:

Customerfocused with an understanding and approachable nature
A positive cando attitude and a flexible approach to work
Dedicated to providing high quality customer support
A high degree of attention to detail and accuracy
Able to take direction and then to manage your own workload through effective prioritisation
Able to build great rapport with customers
Willingness to be flexible and to adapt your style and approach to suit the task at hand

Salary:
£22,000 plus contributory pension

Application deadline: 4th August 2023

Expected start date: 4th September 2023

Job Types:
Full-time, Permanent

Salary:
From £22,000.00 per year

Benefits: