Jobs

    German Customer Service - Upper Siddington, United Kingdom - Frankly Recruitment

    Frankly Recruitment
    Frankly Recruitment Upper Siddington, United Kingdom

    3 weeks ago

    Default job background
    Customer Service / Support
    Description

    Are you fluent in German and looking to kickstart your career with a global leader in medical innovation? We are currently seeking a passionate Customer Services Associate to join a customer service team in Cirencester.

    If you have a customer-centric attitude, excellent communication skills, and a strong work ethic, we want to hear from you
    You will be speaking and writing in English and German.

    You may have an A-Level in German but will be able to learn the extra terminology required to do the role.


    Based:
    Cirencester


    Salary:
    £25 - £28k PA

    This permanent full-time (37.5 hours a week), 5 days a week (Mon – Fri)
    May consider Mon - Friday part time
    Hybrid position which includes 2 -3 days a week based in Cirencester, UK

    Key Responsibilities:
    Manage customer requirements in core business systems
    Process orders accurately and efficiently
    Handle credit notes and Return Goods Authorisation
    Maintain customer information with precision
    Develop and maintain customer services Standard Operating Procedures
    Ensure Customer Service KPIs are met for the best customer experience

    Requirements:
    Fluency in German or native speaker
    Proficiency in Microsoft Office suite
    Ability to work in a team and deliver on daily objectives
    Previous customer service experience is an advantage
    Valid work permit or VISA for the UK
    Join a global business that is positively impacting lives worldwide. Apply now to be a part of a dedicated team
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