Retailer Support Assistant - Poole, United Kingdom - Osprey Europe Ltd

Osprey Europe Ltd

Verified Company

Poole, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We have an immediate opening for our Osprey Europe Headquarters in Poole, Dorset, UK for an:

Retailer Support Assistant
Join our Osprey team and make an immediate impact.

If you love adventure, great gear, and have a passion for the outdoors, you're in good company with our Osprey brand, one of Helen of Troy's trusted leadership brands.

Together, we build innovative and usefulproducts that elevate people's lives everywhere every day

About the role

Reporting to the Retailer Support Supervisor, the primary purpose of this position is to deliver outstanding customer service to retail partners and consumers ensuring that orders are processed efficiently and accurately and delivered to customers withinexpected timeframes.

What you'll do in the role

Deal with stock availability and price information requests
Liaise with and support sales reps and agents regarding customer accounts, enquiries and order book issues
Provide and analyze customer data and performance to sales
Process orders placed via B2B system and input manual orders
Record values of orders and cancellations
Assist Key Account Merchandisers with order process/depletion
Amend customer orders to meet requirements
Deal with nonconformities
Ensure appropriate carriage charges, discounts and product catalogues are applied to orders
Keep customer records up to date
Work with warehouse and supply chain to ensure customer delivery requirements are met
Deal with shipping companies to trace customer shipments
Compile weekly forecasts for the warehouse
Communicate with customer about deliveries and arranging booking slots
Work closely with the Customer Service team members and other departments across the company to fulfil all aspects of the job role

What will help you do the job well?

Essential:

Customer service experience
Experience of working in a fast paced customer service environment
Computer literate, especially use of Excel to a good standard
Experience of working within a busy and demanding environment
Ability to prioritize workload and multitask
Excellent communication skills (written and verbal) and ability to communicate clearly at all levels within the business and with third parties
High numeracy skills
Ability to work on own initiative
Excellent attention to detail
Proactive, forward thinking attitude
Willingness and ability to learn and share knowledge
Excellent team player
Excitement about joining a midsize yet growing company with fastgrowing brands

Nice to have:

Sage 200 experience
Order book management experience

About us
We are a dynamic mid-size multinational company that offers challenges and opportunities equal to your talents and abilities.

Supporting a diverse portfolio of brands, our 15+ locations elicit unique team cultures that attract a wide variety of people.

Many of our products rank as #1 brand in their category. We're proud to be market leaders - our powerful brands are marketed inapproximately 75 countries.

What do we offer?

Competitive salary & bonus scheme
25 days holiday plus bank holidays
Autoenrolment pension scheme
Life Assurance
Cycle to work scheme
Employee assistance counselling line
Product discounts
Social events and activities

Wondering if you should apply?
Helen of Troy welcomes people as diverse as our brands.

Have the confidence to come as who you are because your point of view, skills, and experience will make us stronger.

If you're eager to share new ideas and try new things, we want to hear from you.

Helen of Troy is an Equal Opportunity Employer.
Please refer to our applicant privacy notice on the Osprey Europe website.