- Responding effectively to inbound customer telephone calls resulting from outbound correspondence, emails, SMS and outbound telephone calls within prevailing abandoned call parameters
- To maintain optimum levels of outbound customer calling
- Resolving delinquent accounts within prevailing guidelines
- Completing income and expenditure
- Collecting card payments
- Negotiating payment plans within prevailing guidelines
- Identifying Expressions of Dissatisfaction and potential complaints
- Identifying potentially vulnerable customers
- Ensure customer information is accurately and efficiently maintained
- Ensure that customers are treated fairly at all times
- Ensure that all vulnerable or potentially vulnerable customers are effectively managed at all times
- To liaise with other operational departments that are involved in the customer journey
- To ensure all performance and productivity targets are achieved and maintained
- Conform to all quality and legal requirements
- To carry out any ad-hoc duties as requested by your line management
- Good team player, flexible and able to work on own initiative
- Strong interpersonal skills, able to establish effective working relationships at all levels
- Appreciates the importance of accuracy and attention to detail
- Demonstrates a sense of urgency and good work ethic
- Ability to work with competing deadlines and priorities
- Resilient, not derailed by a setback and returns to a high level of performance quickly
- Excellent customer service skills and awareness of the importance of the customer
- Comfortable and competent with MS Office.
- Professional and well presented
- This document is neither contractual nor exhaustive and may be amended to meet the needs of the business. Where possible this will be done in consultation with the job holder
- From time to time, and within reason, you may be required to carry out tasks that fall outside of your positions remit
- From time to time, and within reason, you may be required to work outside of your standard contracted hours
- Perm / 37.5 hours a week (8.5 hours per day inc. 1 unpaid hour for lunch = 7.5 hours a day). Office hours consist of 8am-7pm, shift-based rota, Saturday 9am-1pm (time off in lieu)
- Hybrid working available after training completed - 3 days office based as a minimum
- As part of your on-going development, you may be required to undertake training in order to meet the requirements of your role.
- Due to our remote location and lack of public transport it is suggested that you are a driver and are able to get to our offices in Sundridge, Sevenoaks.
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Collections Account Manager - Sevenoaks, Kent, United Kingdom - Blue Motor Finance Ltd
1 month ago
Description
Job Description:
Job information Collections Account Manager from the Company Blue Motor Finance Ltd , this latest Collections Account Manager job vacancy is located in the city Hybrid work in Sevenoaks located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this Collections field have been opened and published up to the specified time.Job Responsibility:
Collections at Blue
Collections although one team led by the Director of Customer Management, is split into two halves - the phone team and the admin team. We work with other areas of Customer Management too, such as Recoveries, Blue Academy, Special Servicing and Complaints.
Collections phone team this team take inbound calls and make outbound calls to help our customers that are not able to make their Finance payments to Blue, whilst recognising any vulnerabilities. The team ensure they are complying with Consumer Duty and treating our customers fairly.
Collections admin team this team ensure all emails are responded to within 24 hours, along with producing letters and sending information-based emails.
Overall purpose of role
This role is part of a team that ensures all customer records are updated in accordance with company and industry guidelines and ensure that all information gathered during the course of any customer conversations are clearly noted onto the in-house debt management platform.
Key responsibilities and accountabilities
Compliance and regulation
Developing a full understanding of the Companys compliance requirements (including the Financial Conduct Authoritys Conduct Rules) and act in accordance with the standards, instructions in, and the spirit of those requirements.
Person specification
Additional requirements
Keywords : Sevenoaks jobs
Closed Date :
Company Info
Company Info Blue Motor Finance Ltd
Hybrid work in Sevenoaks, United Kingdom Company Profile #J-18808-Ljbffr&v=024){kind=logo}
