Customer Communications Lead - Remote, United Kingdom - Philip Hardy Recruitment

Philip Hardy Recruitment

Verified Company

Remote, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

An exciting opportunity has arisen to join our client's rapidly-growing, customer-focused energy supply company to head up the Customer Communications team.

The company is innovative, lean, powered by industry-leading automation and a champion of social justice and employee wellbeing.

You will work closely with teams across the business to ensure that communication channels are aligned with brand values, customer needs and business goals.

You will also monitor and measure the impact of communication campaigns and provide feedback and insight to improve performance.

Experience:

Proven experience in customer communication, content marketing or copywriting, preferably in the energy sector or a similar industry
.
Excellent verbal and written communication skills, with a flair for storytelling and an ability to influence.
Strong knowledge of communication principles, techniques and channels, with the ability to tailor content and tone to different audiences and purposes.
Can demonstrate creative and strategic thinking, with the ability to generate and execute innovative and effective communication ideas.
A datadriven and analytical mindset, with the ability to use data and insights to inform and improve communication decisions and outcomes.
Passionate and enthusiastic about renewable energy and sustainability.
Ability to work independently and collaboratively in a fastpaced and dynamic environment.

Responsibilities:

Review and evolve the customer communication strategy that aligns with brand values and business goals.
Create and implement communication plans for various customer segments and journeys, such as onboarding, inlife, renewal, etc.
Ensure that the tone of voice, style and messaging are consistent and reflect the brand personality and values.
Test and optimise the performance and impact of customer communication campaigns and initiatives.
Collaborate with other teams across the business to ensure a consistent and seamless customer experience.
Research and monitor customer feedback, preferences, and trends, and use them to inform and improve customer communication practices.
Stay updated on the latest best practices and innovations in customer communication and renewable energy.

Benefits:

Inclusive, collaborative and friendly work environment
Competitive salary
One wellbeing day. Pick a day, take it off, enjoy yourself. It's as simple as that
Flexible working hours and remote working with laptops and all required hardware
Investment in personal and professional development
Ample leave. All employees are encouraged to take a minimum of one complete week off each quarter to fully recharge
Generous maternity, paternity and adoption leave
BUPA healthcare and a pension plan with employee contribution
Cycle to work scheme

Job Types:
Full-time, Permanent

Benefits: