Jobs

    Customer Service Agent - Farnborough, United Kingdom - Mulberry Recruitment

    Mulberry Recruitment
    Mulberry Recruitment Farnborough, United Kingdom

    1 week ago

    Default job background
    Permanent, Full time
    Description
    Customer Service Agent

    Location:
    Farnborough


    Salary:
    £24,960


    Hours:
    Tuesday – Saturday, 2pm-10pm


    My client based in Farnborough is a fintech company looking for an experienced and self-driven Customer Service Agent to join their friendly team dealing with customers in the US.

    We are looking for friendly candidates with strong customer service experience who are able to deliver an excellent service.
    Daily Duties
    Answer email, phone & Live Chat queries.
    Answering general technical queries about the website and mobile app.
    Answering queries regarding customer statements and financial activity.
    Providing a friendly, helpful advice to both parent and child account holders.
    Prompt attention to queries and comments made via social media.
    Administrative tasks (monitoring risk alerts, one-off tasks etc.)
    Customer call backs.
    Skill Set
    Strong written and verbal skills
    Ability to work independently
    Excellent phone manner
    Ability to be flexible in a role
    Excellent organisational skills
    Happy working in a committed, busy, team environment
    Good technical skills and happy to learn new systems
    Working knowledge of Excel & Word
    Benefits
    30 days of holiday (including all but 3 public hols).
    Your Birthday Day off
    Regular Salary Reviews
    Access to salary sacrifice benefits such as Cycle to Work scheme and Workplace Pension
    Long Service awards
    Workplace pension scheme
    Excellent Induction with ongoing learning and development throughout your career
    Free tea, coffee, and loads of fruit
    Great Company days out, incentives such as legendary Christmas parties and Company meet up
    Family-Friendly leave policies
    Discounts on cinema tickets, restaurants, and shopping via Westfield rewards membership
    Workplace pension scheme
    Death in service 4x your annual salary
    Enhanced maternity leave
    Paternity leave
    Westfield Cash Health Plan
    Westfield Surgery Plan
    Westfield Rewards (receive discounts at over 600 retailers)
    Mental health platform
    5 days annual leave carry over


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