Ada Bartholomew

I see myself as a high archiver, with no slacking attitude.

Strong passion for delivering high-quality customer service. I work well with minimal to no supervision as I believe gaining trust from my colleagues and managers improves communication and connection. I adapt to changing situations in a multidisciplinary environment. I’m a quick learner and zealous on learning new skills as well as developing my existing knowledge.
I work best in calm and controlled environments but thrive under pressure as I enjoy pushing my limits to further grow, as growth is found in the uncomfortable conditions.

Time off for Personal Development / Sept 2021 - Currently

No Building As Usual / June – Sept 2021

Volunteer

3 Month on-site building experience. The purpose was to build an accessibility-friendly home spanning around a central courtyard using the U-Build system for the client, aiming to finish the majority of the building within 3-4 months.

Important factors I took away from this experience were:

• Introduction to tools and safety on site.
• Foundation designs, other non-concrete ways, their requirement & embodied carbon as well as an embodied energy workshop
• Smart energy Workshop
• Introduction to self-build systems and building with the end of use in mind.
• Weatherproofing, Installing Insulation, membranes, waterproofing layer, and substrate
• How to Install a Green Roof
• Cladding design.

Sitel Group / May 2020 to March 2021

Customer Service Advisor 

• Outbound calling, troubleshooting customer queries in a timely manner, giving appropriate advice with clarity depending on their situation.
• Staying updated with the latest news and protocol to strengthen my knowledge.
• Dealing with sensitive issues with empathy and escalating cases when deem fit.

Moxy London Stratford Hotel / February 2018 to March 2020

Receptionist - Night Crew

• Check guests in, allocating rooms as requested to best fit their needs. 
• Upselling rooms where possible as well as giving room tours when asked. 
• Answering emails, calls, and a bespoke system handling issues the guest encounters.
• Run night audit - marked & charged as no-shows, cancellations, and run reports.
• Hold a hand-over meeting end of every shift.

Redbridge Council / April 2015 to September 2017

Business Administrator 

• General Admin Duties; Minute taking, internal and external post handling. Dealing with the majority of customer inquiries via email and phone is first person of contact. Taking new referrals and booking appointments.
• Managing a client database including accurate data inputting, updating, maintaining, and archiving client records.
• Running the whole operation of ESOL Conversation Clubs; duties ranging from managing enrolment and attendance. Recruiting and managing a team of 7 tutors, delegating tasks, and monitoring performance.

Undergrad / Sept 2020 - Currently
South Bank University
Architecture

NVQ Level 2 & 3 / April 2015 to March 2018
People Plus
Business Administration & Customer Service