Delivery Support Officer - Rossendale, United Kingdom - Utility People

Utility People

Verified Company

Rossendale, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Summary:
A leading multi-faceted company offering

multi-utility connections to residential, industrial, and commercial clients, are seeking an

ambitious Delivery Support Officer to join the team and contribute with their expanding growth plans. Do you have excellent

Client management skills and experience of

managing projects and

problem solving? This role would suit someone who is highly commercial, able to build strong relationships with clients, extremely well-organised and able to

Key responsibilities:

Build longlasting, profitable relationships across a range of clients
Act as the point of contact and communicate project status to all participants
Monitor Projects and handle any issues that arise as the project evolves
Demonstrate and deliver exceptional levels of customer service updating clients regularly
Organising and managing several work streams simultaneously
Assist with schedule management times scales of metering works/supply works
Responsibility, determination and focus to drive projects through to implementation
Confidently liaise with internal and external stakeholders
Transact client enquires into tangible, project opportunities across multiple utility sectors
Support the sales teams with quotes and tendering processes
Occasional site visits

Skills and experience required:

Minimum of 2 years' experience in Project / Account Management / Customer Service roles
Experience in the utilities industry desirable
Nextlevel client management skills, with excellent relationship building experience
Ability to analyse problems and offer solutions whilst demonstrating strong skills within project management, customer services and problem solving
Excellent communication skills with a capacity to present, discuss and explain issues coherently and logically both in writing and verbally
Computer literate, with ability to efficiently use a wide range of software including MSOffice
Good team player, selfmotivated and able to work on own initiative.
Clear decisionmaker with ability to judge complex situations & assess when to escalate issues

**Most of all a passion to join a growing business and be part of its success