Customer Success Specialist Strategic Accounts - Thames Ditton, United Kingdom - SHL

SHL
SHL
Verified Company
Thames Ditton, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

beBee Recruiter
Description

Vacancy Name

  • Customer Success Specialist Strategic Accounts

Requisition No

  • VN3018

Time Type

  • Full Time

Location

  • Thames Ditton Office

Additional Location

  • Zurich Office

Country

  • United Kingdom

Say yes to a better tomorrow*
SHL, People Science. People Answers.


Are you passionate about people and enjoy building long term relationships? SHL is looking for a Customer Success Specialist to join the Strategic Accounts team.

As our new
Customer Success Specialist, you will ensure that customers receive a best-in-class experience that guides the continuation and expansion of their relationship with SHL.


Key Accountabilities:


  • You will partner with Strategic Account Managers to organize and grow a portfolio of customers
  • You will be the first point of contact for strategic customers. Identifying training requirements and resolving client issues
  • You will identify and highlight upsell and crosssell opportunities and ensure relevant feedback/insights are shared with Strategic Account Managers
  • You will be a trusted partner and acting as the voice of clients internally at SHL.

About you:


  • Passionate about people and enjoy building long term successful client relationships
  • Great troubleshooting & investigative techniques, experience of working proactively
  • High standard of written and oral communication
  • Effective time management skills and ability to work well under pressure

Closing Date Friday 1st March 2024

About Us

  • SHL helps companies optimize performance and productivity through deep people insights. Our marketleading people analytics and technology equip leaders and their teams to make confident, datadriven talent decisions that lead to stronger business outcomes.
  • We anticipate, and help organizations solve, their most pressing talent challenges. Our science and technology maximize the potential of people through data driven insights, an unmatched portfolio of products, engaging experiences built on science and global expert services. From Talent Acquisition through Talent Management we create diverse, agile, and innovative workforces across the globe. We need highly motivated people to join our dynamic global team. We're driven by Strong Connections, Curiosity, Fearless Innovation, and Impact.
    What SHL can offer you
  • A culture comprised of diverse, global teams who have a passion for collaboration and client service.
  • A comprehensive benefits package.
  • Support, coaching, and onthejob development to achieve career success.
  • The ability to engage, influence, and impact a broad array of the world's leading executives.
Our mission is to maximize people's potential.

  • At SHL, we love what we do and the good it creates for our customers and our people, it's our obsession. Our culture is inclusive; we embrace diverse perspectives and collaboration to drive forward innovation and growth.
  • We build strong relationships based on honest conversations, ongoing feedback and a healthy dose of fun.
  • We challenge, inspire and develop each other, which empowers us to own our destiny and our careers.
  • We support each other always. If this is important to you, consider a career at SHL.
  • SHL is an equal opportunity employer.
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