- GCSE Maths and English Grade A-C or equivalent.
- NVQ Level 3 or equivalent level of experience.
- Customer care qualification or attendance on a course.
- Previous experience of dealing with the general public/customers.
- Previous experience in an administrative role
- Experience of using internet, Email, Word, Excel, processing, spreadsheets, and database packages
- Knowledge of national and local targets associated to NHS organisations [ waiting times, Two Week Waits, 18 weeks etc].
- Previous NHS experience.
- Knowledge and experience of using OASIS computer system.
- Experience of working in a customer service / reception role
- Experience of dealing with complaints from customers effectively.
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279 University Hospitals Sussex NHS Foundation Trust Brighton, United KingdomThe post holder will be responsible for providing complete administrative and clerical support for all Audiology outpatient clinics. This includes adhering to the Patient Access Policy, Waiting Time Targets and Partial Booking Procedures. The role includes patient registration, b ...
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Outpatient Administrator - Haslemere, United Kingdom - Royal Surrey NHS Foundation Trust
Description
Job summary
The Outpatients Department at Haslemere District Hospital are looking for staff to work with our Reception and Medical Records Team as an Administrator.
Main duties of the job
Skills Required: - General Admin/Reception Experience - Good communication skills - both verbal & written - Good telephone manner - Professional and polite approach to patients and staff - Good keyboard/PC skills
Candidates should be mobile and able to move between departments. The position also requires some manual handling tasks.
Further details of the role are included in the attached job description.
Candidates are required to work hours a week and will need to be flexible between the hours of - Monday to Friday. Working hours for this role are between 09:00 and 17:00 daily but may change due to cover of other team members.
About us
Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.
We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.
The Care Quality Commission (CQC) have given us an overall rating of Outstanding.
Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.
Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.
A video about the Royal Surrey -
Job descriptionJob responsibilities
Post holders will be required to work Reception duties for the Outpatients Department at the Hospital, assisting patients and visitors with their enquires using a variety of communication methods such as face to face, telephone, e-mail, SMS etc. You will also have a medical records role in ensuring clinic notes are available and prepared in a timely manner. This will also include liaising with a variety of staff across the trust to ensure the smooth running of the clinics for the patients, clinicians and support departments.
Person SpecificationQualifications
Essential
Desirable
Knowledge and Skills
Essential
Desirable
