Safety Service Contracts Specialist - Blyth, United Kingdom - Draeger UK & Ireland

Draeger UK & Ireland

Verified Company

Blyth, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Safety Service Contracts Specialist - National role - Homes based - Draeger UK & Ireland - Job-ID V

Blyth

Vollzeit

The Job Responsibilities Who we are**Every life is unique and so are you

At Dräger we protect, support and rescue lives day in and day out.

We are interested in you if you have the desire to work for an organisation that does something more, something that is truly worth working for.

As an international leader in medical and safety technology, we develop pioneering devices, software, services and solutions that people around the world trust.

Wherever Dräger products are used, it's about the most important thing:
it's about life.

About the role

Utilise CRM and SAP to investigate customer installed base and purchase history to find area of opportunity for any new service contract opportunities.
Create service propositions for customers based on value rather than cost, alongside the Account Manager where necessary.
Ensure new service business sales and profit targets are met.
Ultimately working towards achieving Draeger's annual Safety Service targets of new and renewal business. Ensuring high levels of retention as well as generation of new service contract business.
Ensure accurate levels of management reporting communicated on a monthly basis. Ensuring all Commercial and Sales Management teams fully understand current levels and future expected performance of new service contract business.
General administrative housekeeping of Draeger's installed base to ensure accurate reflection of current customer product status.
Contact all customers on our database who have never had a service contract and create selling opportunities on Draeger solutions.
Contact all customers on our database who have not renewed service contracts in the last 13 months and create selling opportunities.
Customer account management and Account Manager support for all new service enquiries.
Follow up customer leads from marketing campaigns and exhibitions.
Support the internal and external account managers with customer activities relating to service.
Identify and resolve (potential) conflicts with customers.
Telephone enquiry handling.
Basic order management call handling.
Delivery of objectives as agreed with manager.
Management and compliance of key team tasks.
Maintain and improve customer satisfaction by the provision of highlevel support to customers, including ensuring timely and efficient processing of customer requests with respect to pricing, delivery, and product requirements.
Assist with logistics.

Your Qualifications

Educated to higher national education level or proven expereince in a simliar industry.
Experienced and highly confident in phonebased business to business communication
Experience of selling Services would be advantagous
Experience of working to targets
IT knowledge: MS Office
Customer orientation
Ability to build rapport with customers and colleagues
Ability to close an opportunity
Able to handle a diverse range of tasks
Excellent communication skills
Empathy
Eye for detail/accuracy.

The Dräger Workplace
Dräger's Benefits**- 27 days holiday plus bank holidays, with option to purchase up to 3 additional days

Flexi scheme
Discounted critical illness cover, dental cover and partner life assurance
Healthcare cash plan
Discounted shopping & leisure vouchers
Salary sacrifice car scheme
Cycle to Work
Gym membership discounts up to 25%
Charity Giving scheme

Dräger's
dedication

At Dräger we have a clear vision, to be an organisation with a working environment that includes a diverse mix of talented people who want to come, stay and grow.

All are welcome to apply.

Who we are

From hospitals to fire departments to industrial customers, people around the world rely on our products: cutting-edge technology that combines real engineering with the digital future.

With over 130 years of experience, passion and the bold ideas of more than 16,000 employees, we are committed to turning technology into ›technology for life‹.

What we offer

If you have any questions, please contact
Niki Taylor