Customer Service Representative - Hemel Hempstead, United Kingdom - Draeger UK & Ireland

Draeger UK & Ireland

Verified Company

Hemel Hempstead, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Representative

Technical Support

- Draeger UK & Ireland - Job-ID V

Hemel Hempstead

Vollzeit

The Job Responsibilities Who we are**Every life is unique and so are you

At Dräger we protect, support and rescue lives day in and day out.

We are interested in you if you have the desire to work for an organisation that does something more, something that is truly worth working for.

As an international leader in medical and safety technology, we develop pioneering devices, software, services and solutions that people around the world trust.

Wherever Dräger products are used, it's about the most important thing:
it's about life.

About the role
We are looking for a friendly and professional individual to join our Tech Support team. You will be the first line technical telephone support for all external and internal customers.

Responsibilities:

Handling of general customer enquiries / requests
Service reports / documentations
Identify parts and provide the relevant information and pricing for the customers.
Taking customer calls to arrange any calls outs for the engineers and booking these in.
Product and Service Order management from entering incoming orders into the ERP system up to invoicing.
Invoicing via Postprocessing (including resolution of related queries)
Support collection of accounts receivable
PO Chasing
Credits & Reinvoicing
Engineer part order entry, verify order / delivery time.
IDOC error handling & processing
Order status monitoring automatically informing the service team of any foreseeable change in delivery time
Local product handling, purchasing and logistic coordination
Handling of returned goods in case of inhouse repair failure on arrival and warranty
Inventory management / engineer stock checks/counts
Fault log monitoring & correction of automatic material reservation
Maintain & improve customer satisfaction by the provision of high level support to customers, including ensuring timely and efficient provision of part numbers as requested by customers
Electronic filing
Undergo necessary training in order to fulfil all duties
Delivery of objectives as agreed with manager
Management and compliance of key team tasks
Undertake any other duties and projects in order to meet personal, team and organizational objectives

Shared responsibilities

All employees have a responsibility:

- to comply with the Integrated Management System (IMS) and minimise any impact on the environment whilst carrying out their duties.
- to ensure and promote safe working conditions for all employees, visitors and contractors by implementing, monitoring and complying with occupational health & safety provisions
- to embed our WeLEAD competencies

I build trust, I create value for the customer, I enable others, I provide direction, I embrace diversity, I deliver results

Reporting Relationships

Tech Support Team Lead

Size of team/environment

Working with 5 other Customer Service Representatives
Technical Support

Your Qualifications Education/Qualifications**- Educated to Secondary Education level or equivalent commercial experience.

Related Experience

A good communicator who has confident phone skills and an eye for detail, accuracy is essential.
Confident using computers (Windows)

Skills, Special Competencies

Windows (Outlook, Word, Excel)
SAP would be an advantage but not essential
Ability to organise and prioritise
Ability to work as part of a team and as an individual
Experienced in phonebased business to business customer service within a specialist team
Experience of working to targets
Time Management Skills
Effective Communication

The Dräger Workplace
Dräger's Benefits**-
27 days holiday plus bank holidays, with option to purchase up to 3 additional days

Flexi scheme
Hybrid working available on agreement
Private medical (optional)
Discounted critical illness cover, dental cover and partner life assurance
Healthcare cash plan
Discounted shopping & leisure vouchers
Salary sacrifice car scheme
Cycle to Work
Gym membership discounts up to 25%
Charity Giving scheme

*
Dräger's dedication**At Dräger we have a clear vision, to be an organisation with a working environment that includes a diverse mix of talented people who want to come, stay and grow.

All are welcome to apply.

Who we are

From hospitals to fire departments to industrial customers, people around the world rely on our products: cutting-edge technology that combines real engineering with the digital future.

With over 130 years of experience, passion and the bold ideas of more than 16,000 employees, we are committed to turning technology into ›technology for life‹.

What we offer

If you have any questions, please contact
Chloe Dryden