Serviceconnect Administrator - Blyth, United Kingdom - Draeger UK & Ireland

Draeger UK & Ireland
Draeger UK & Ireland
Verified Company
Blyth, United Kingdom

4 weeks ago

Tom O´Connor

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Tom O´Connor

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ServiceConnect Administrator - Draeger UK & Ireland - Job-ID V

Blyth

Vollzeit


The Job Responsibilities Who we are**Every life is unique and so are you

At Dräger we protect, support and rescue lives day in and day out.

We are interested in you if you have the desire to work for an organisation that does something more, something that is truly worth working for.


As an international leader in medical and safety technology, we develop pioneering devices, software, services and solutions that people around the world trust.

Wherever Dräger products are used, it's about the most important thing:
it's about life.


About the role


All employees have a responsibility to comply with the Integrated Management System (IMS) and minimise any impact on the environment whilst carrying out their duties.

The Service Connect Administrator will complete their tasks & responsibilities within the code of conduct prescribed by Draeger corporate standards including those for compliance and data protection


To lead internal and external customers through the process of creating new customers accounts, renewal and updating of existing customer accounts on the ServiceConnect system.

Completing order generation and service fulfilment of ServiceConnect account users.

Creating and maintaining orders, records and data on the system as appropriate.


The role encompasses all in and outbound communication from the Customer Services team as well as the fulfilment of the core tasks.


These include but are not limited to:

  • Being the primary contact & Key User for customers and internal staff with ServiceConnect accounts
  • Assist in ServiceConnect updates and implementations
  • Customer issue handling, escalations & assist in resolution
  • Provide information & pricing
  • Quotation and generation of new accounts
  • Updating device and users within existing customer accounts
  • Ensure correct level of access is provided based on training and contract entitlement
  • Order & invoicing processing
  • Mentoring and training of colleagues in the use of ServiceConnect
  • Proactive contact with existing customers
  • Assist Academy Specialists with support visits and travel to customer sites when required

Shared responsibilities

All employees have a responsibility:

  • To comply with the Integrated Management System (IMS) and minimise any impact on the environment whilst carrying out their duties.
  • To ensure and promote safe working conditions for all employees, visitors and contractors by implementing, monitoring and complying with occupational health & safety provisions
  • To embed our WeLEAD competencies
  • I build trust, I create value for the customer, I enable others, I provide direction, I embrace diversity, I deliver results

Reporting Relationships
Academy Manager

Size of team/environment

  • 5 Academy Administration team

Your Qualifications
Education/Qualifications

  • Educated to Secondary Education level or equivalent commercial experience.
  • IT literate and knowledge of Microsoft Office & SAP
Related Experience

  • Strong interpersonal and communication skills and the ability to persuade and influence others.
  • Ability to organise and prioritise
  • Ability to work in team environment.
Skills, Special Competencies

  • Strong interpersonal and communication skills and the ability to persuade and influence others
  • Ability to organise and prioritise
  • Ability to work in team environment

The Dräger Workplace
Dräger's Benefits**-
27 days holiday plus bank holidays, with option to purchase up to 5 additional days

  • Discounted critical illness cover, dental cover and partner life assurance
  • Healthcare cash plan
  • Discounted shopping & leisure vouchers
  • Cycle to Work
  • Gym membership discounts up to 25%
  • Charity Giving scheme
  • Hybrid working
*
Dräger's dedication**At Dräger we have a clear vision, to be an organisation with a working environment that includes a diverse mix of talented people who want to come, stay and grow.

All are welcome to apply.

Who we are

Vom Krankenhaus über die Industrie bis zur Feuerwehr verlassen sich Menschen weltweit auf unsere Produkte: hochmoderne Technik, die echte Ingenieurskunst mit der digitalen Zukunft verbindet.

Mit über 130 Jahren an Erfahrung, Herzblut und den mutigen Ideen von mehr als Mitarbeitenden setzen wir uns dafür ein, dass aus Technik ›Technik für das Leben‹ entsteht.


What we offer

If you have any questions, please contact
Chloe Dryden
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