- Lead a team supporting field team members undertaking scheduled smart meter installs and warrants.
- Understanding of SMETS2 and the metering industry.
- Experience in capacity setting, scheduling planning.
- Understand and take ownership to meet business objectives and be accountable for key decisions.
- Lead and develop your team by setting measurable goals, holding team meetings, 1-to-1s.
- Promote a culture of engagement, ownership, innovation, and motivation within the team.
- Effectively manage direct reports, identifying and addressing individual needs and encouraging knowledge sharing and multi-skilling where relevant.
- Monitor performance metrics and maximise productivity to meet company objectives.
- Flexing resource and capacity to meet demands.
- To manage day-to-day operations of the field operatives working including delivery of supplier expectations and jobs outcomes.
- Strong customer service experience, with an ability to remain calm in challenging situations.
- A positive, can-do attitude.
- Great interpersonal skills that empower customer relations.
- Driving best practice and proactive change for the better.
- Team spirit to assist colleagues and promote the company brand.
- The ability to record information with a high degree of accuracy.
- Able to work with multiple requests simultaneously and complete each task accurately and efficiently.
- To take responsibility for maintaining an appropriate level of knowledge and seeking assistance from your line manager and/or colleagues where required.
- Ability to lead a team and support colleagues with their workload and to be proactive in identifying when colleagues may need additional support and offer this support.
- Strategic thinking and finding resolutions.
- Impact and influencing skills.
- Effective networking.
- Drawing conclusions.
- Strong planning and organisational skills.
- Conflict Handling Skills.
- Negotiation Skills.
- Report writing skills.
- Be friendly and willing to join a like-minded team to create a culture of business and personal development.
- Offer excellent service and have a friendly, approachable manner always.
- Being a team player who is willing to go the extra mile for their colleagues and business.
- Great communication skills – you're at ease building rapport and listening to customers.
- A confident attitude with the ability to convert a possible rejection into a positive outcome.
- Excellent communication skills, both written and verbal.
- Basic computer skills, as well as an excellent telephone manner.
- Exceptional organisational skills particularly in time and diary management.
- Experience of the Utilities industry would be beneficial but is not essential.
- 24 days annual leave + bank holidays
- Holiday buy – up to 5 additional days
- Day off on your birthday
- Employee Assistance Programme
- Annual salary review
- Learning and development opportunities
- Enhanced paternity, maternity and adoption policies
- Yü made a difference Awards
- Travel Loan Scheme
- 3 days additional annual leave if you get married/civil partnership etc.
- Appointment allowance
- Long service recognition
- Refer a friend payment
- Company sick pay (subject to length of service)
- New modern facilities
- Death in service and critical illness cover
- Plus, many more
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Yü Smart Metering Team Leader - Leicester, United Kingdom - Yü Group
Description
Reports to: Customer Services & Intraday Manager / Scheduling ManagerLocation: Leicester
Working hours: Monday to Friday, 37.5 hours a week between 8am and 6pm further shift work from 6am – 8pm and weekends will be available.
Yü Smart is a Metering Equipment Manager within the Energy Sector delivering smart meter and EV charge-point installation services. Yü Smart are looking for Metering / Debt Team Leaders to join our innovative business supporting Scheduling, Intraday and debt management. This is a great opportunity to work for a forward-thinking business that has major growth plans, at an exciting time in its evolution.
Passionate and motivated people are the power behind our growth so we're looking to expand our team and you could be part of our success story.
What We Need from Yü
Here's a taste of what you'll be doing:About Yü
If you have what it takes you could be just what we're looking for...Relevant Qualifications / Experience:
Desirable:
Yü Come First
We have a wide range of benefits for our employees including:#YUIndeed Yü Energy are one of the UK's fastest growing business gas, electricity and water suppliers, supplying thousands of companies across the UK.
On a mission to shake-up the UK business energy market, our winning combination of expert, personal service and competitive prices are specifically tailored to the needs of commercial customers.
