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    Sales Executive - London, United Kingdom - Harwoods Group

    Harwoods Group
    Harwoods Group London, United Kingdom

    1 month ago

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    Description

    Harwoods Group is an automotive retailer representing prestigious car Brands - Aston Martin, Audi, Bentley, BMW Service, Jaguar and Land Rover, McLaren, MAN, Volvo and the most recent addition, INEOS. We have over 25 businesses providing sales, service and accident repair services across Sussex, Surrey, Kent and Hampshire.

    Established since 1931, we are a successful and progressive third generation family owned business. In 2022 our turnover was over £600m and we now employ over 1000 valued members of staff.

    Our vision is 'Powering Family Adventure'. In other words, our brands, systems and people help power our customers adventures ensuring they feel both part of our family business and our company values.

    81% of our employees responded to our engagement survey in 2022 with an increased engagement score of 9% on the previous survey, we are a safe bet for a job and a career

    JOB PURPOSE

    The role of the Sales Executive is to:

    • Sell the manufacturer range of new and used car products meeting agreed sales volumes.

    KEY RESPONSIBILITIES

    • Follow precisely and consistently the manufacturer sales process including meeting enquiry management targets.
    • Understanding of manufacturer mystery shopping criteria and ability to apply this knowledge when dealing with customers.
    • Ensure the showroom, displays, customer information, sales activities, vehicle documentation and other relevant information is kept and maintained accurately and comprehensively to the required manufacturer standard.To include the availability of brochures and display of manufacturer vehicles.
    • Using various sources, prospect for new and used car customers on a regular basis to create sales opportunities. Through the effective use of a follow up process, maintain regular contact with all new and existing customers to ensure relationships are maintained for potential (repeat) business.
    • Actively convey the culture of putting customers first by means of TCF at all times.
    • Maximise sales opportunities by offering finance solutions to customers, as well as adhering to the FCA guidelines at all times with regard to portraying financial information and regulated activities.
    • Manage the preparation and handover of sold vehicles to customers ensuring that the customer is given a full briefing on the operation of the vehicle and its controls including introducing customers to the aftersales department.
    • To participate in planning sales campaigns and promotions to maximise sales penetration and take part fully in on and off site promotions run by the department.
    • Carry out accurate appraisals of all vehicles offered for part exchange.

    POLICIES

    • All Harwoods employees are expected to comply with/adhere to all Harwoods policies and procedures and any additional manufacturer requirements relevant to their role.

    PERSON SPECIFICATION

    • Proof of Right to Work in the UK.

    Experience

    • Min. 1 years experience in a motor industry sales role
    • Experience in a Premium brand sales role

    Skills & Knowledge

    • Full UK driving licence.
    • Smart appearance.
    • Competency in numeracy, literacy and IT.
    • Relevant product knowledge.

    Harwoods has 5 key competencies which describe the behaviours expected of all employees. For this role we are looking for applicants who can demonstrate all of the competencies below at the level described:

    Level:

    Team member

    Provides customer service which creates 'memorable experiences' through meeting and exceeding customer expectations.

    High Performing Teams

    Supports others to continuously improve performance. Seeks feedback on own performance, takes responsibility for own development & demonstrates Harwoods values.

    Commercial and Operational Excellence

    Understands the drivers of business performance and uses them to optimise commercial opportunities. Plans and manages processes, resources workflows efficiently.

    Demonstrates openness to change and improvement. Proactively looks for more effective ways of doing things.

    Brand Aligned

    Knowledgeable of, aligned to and ambassador for the brand and adheres to brand standards.

    Can't see the role? Have any questions? Contact Us

    #J-18808-Ljbffr

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