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Bishops Stortford

    Customer Service Specialist - Bishop's Stortford, United Kingdom - Newman Office Personnel

    Newman Office Personnel
    Newman Office Personnel Bishop's Stortford, United Kingdom

    2 weeks ago

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    Description
    Customer Services

    A newly created opporunity to join a leading local organisation We are seeking a Customer Service Specialist to join our fabulous client's team, providing exceptional service to our diverse customer base.

    The ideal candidate will possess excellent communication

    skills, and have a passion for delivering top-notch customer support.

    Responsibilities for Customer Service Specialist:

    • Communicate effectively with existing customers via phone, email, and chat in both
    • Build on the customer relationship in order to retain their business
    • Updating company CRM with changes in customer details
    • Sending out samples and marketing materials
    • Utilise upselling techniques to promote additional products or services
    • Handle customer complaints and resolve issues promptly and professionally

    Skills for Customer Service Specialist:

    • Excellent communication skills to interact with customers in a professional manner
    • Proficient in data entry to maintain accurate customer records
    • Previous customer service skills to make a positive impact on our customers' experience.
    Successful only candidates will be contact within 5 working days.

    This role is Office based and you will need to have worked in an office customer services or Account Handling environment to be considered.

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