IT Support Analyst, IT - London, United Kingdom - eFinancialCareers
Description
Responsibilities
- To provide an effective, high quality IT support service to all CG employees in Europe.
- To work closely with the support and infrastructure teams globally at the direction of the line manager.
- To have good attention to details to ensure a firsttime fix is provided. To expand relevant IT skills base and be capable in supporting all hardware and software.
- To consider, and where applicable, suggest potential improvements to systems.
- Record and respond to support tickets with SLA.
- Strong indepth knowledge to provide support on Active Directory, Microsoft Exchange, SCCM, McAfee, Microsoft Office, Windows, IOS and Android devices.
- Provide hardware support for desktops, printers and peripherals, including diagnosis and, where appropriate resolution before outsourcing to third parties.
- Ad hoc tasks as required.
- Experience using Group Policy and PowerShell scripting to be able to provide support.
- Providing support for Cisco VOIP, including CUCM administration. Knowledge and understanding to provide support on voice recording systems.
- Act as a first port of call for all users for software in a standard build and bespoke / specialised software.
Qualifications, Experience and Skills
-
?At least 3 years relevant experience in providing deskside support (ideally within Financial Services Sector).
- ?Educated to A Level or equivalent (or suitable professional qualifications).
- Excellent verbal and written communication skills complemented by exceptional interpersonal skills;
- Ability to demonstrate a high level of discretion and confidentiality;
- Highly organised and reliable, selfstarter, motivated and ambitious;
- Excellent prioritization skills with the ability to excel under pressure;
- Excellent teamwork skills complemented by the ability to work well independently;
- Advanced proficiency in Microsoft Word, Excel, Outlook and PowerPoint.
More jobs from eFinancialCareers
-
Associate; Portfolio Management Real Estate Debt
London, United Kingdom - 3 weeks ago
-
Key Account Director
London, United Kingdom - 2 weeks ago
-
Compliance Director Uk
London, United Kingdom - 2 weeks ago
-
Regulatory Reporting Business Analyst, Avp
London, United Kingdom - 2 weeks ago
-
Sales Manager, Alternative Funds Solutions, London
London, United Kingdom - 1 week ago
-
Third Party
London, United Kingdom - 2 weeks ago