2nd/3rd Line Support - Ireland, United Kingdom - Just IT

Just IT

Verified Company

Ireland, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you looking for an exciting new role?
About the Company

A leading technology and IT company are looking for a Service Desk Engineer to provide support on a fully remote basis.

This role provides an excellent opportunity to work in a fast paced environment and learn new skills. They are looking for someone who hasa passion for helping others by delivering first class technical solutions.
Your technical responsibilities will include but not be limited to:

Working on 2nd/3rd line IT issues until resolved
Liaising with customers and provide information to aid them in their day to day IT related activities
Providing technical support and acting as a technical liaison
Supporting a contracted range of hardware and software products
Reporting directly to team leaders, service support managers and supervisors
Assisting the account team leader in the delivery of outstanding levels of customer service
Troubleshooting and supporting, Windows, Hyper V, Microsoft Exchange, Firewalls

Essential Skills and personal qualities

MSP Service Desk experience
Experience with designing and implementing of network security solutions, firewalls and switching
Experience with designing and implementing Active Directory and Group Policies