Legal Advisor - Manchester, United Kingdom - Health Assured

Health Assured

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

LEGAL ADVISOR

LOCATION:
MANCHESTER CITY CENTRE (CLOSE TO VICTORIA STATION)

SALARY:
£25,000 TO £27,000

VARIOUS SHIFT PATTERNS AVAILABLE FOR FULL TIME ROLES

JOB OVERVIEW
Providing advice, assistance, and information on a wide range of legal areas to Health Assured clients. Assisting with any general case management tasks and ensuring that legally competent advice is delivered in line with SLA's.

DAY TO DAY RESPONSIBILITES

To provide an efficient telephone advice service to all callers.
To provide Legal Information to callers with set SLA's and time frames.
To be available at all times to take incoming calls and to effectively distribute to other team members or take the case yourself.
To ensure all service levels and individual KPIs are maintained.
Ensure that all call backs requested, and support queues are regularly maintained.
To identify areas of learning and ensuring necessary research and selflearning take place in areas of development.
To produce fact sheets and documents on request on various areas of the law.
Take part in monthly meetings, reviews and 11s.
Ensure that a full understanding of Health Assured EAP is maintained and where limitations of services are.
To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed.
To show general understanding in Family Law, Commercial Law, Criminal Law, Consumer Law, Probate Property & Housing, Civil, Eldercare / Childcare, Motoring, Land Health Care / Medical, Immigration.
As a role/task adhering to the ISO approved policies and procedures.

ESSENTIALS SKILLS AND COMPETENCIES

Working knowledge of wide range of legal matters
Ability to prioritise and work unsupervised as required
Excellent communication and written skills
Ability to provide great customer service
Open minded, enthusiastic, and nonjudgemental
Ability to work with telephony and IT systems
MS Office knowledge and experience
Experience working on inbound phone lines

WHAT WILL YOU GET IN RETURN?

25 Days Holiday + Bank Holidays (plus an additional 2 days after 2 years service)
Birthday Off/Mental Health Day
Profit Share Scheme
Christmas bonus after 3 years of service
Contributory Pension Scheme
Fab Fridays

- dress down & free treats

Allied Pride Network
Social events throughout the year
Free breakfast on Mondays
Fresh fruit delivered to the office each week
Free annual flu vaccine
Private health insurance after 5 years service
Life Insurance
Discounted eye test
Discounted glasses/contact lenses prescription

WHY JOIN OUR TEAM
Health Assured are proud to be the UK and Ireland's most trusted independent health & wellbeing provider. Our people, and the hard work they do, are the reason why we've gained that trust.

We are a growing business with a fast-paced working environment, we value our employees ongoing development and with internal training we ensure you have all the resources to build a successful career.

Hard work is recognised and rewarded through the many opportunities and incentives offered, if you have a positive and focused attitude towards your work then this is the role for you.

Job Types:
Full-time, Permanent

Salary:
£25,000.00-£27,000.00 per year

Benefits:

Company pension
Referral programme

Ability to commute/relocate:

Manchester City Centre,

Greater Manchester:
reliably commute or plan to relocate before starting work (required)

Experience:

Legal Secretary: 1 year (preferred)

Work Location:
One location