- Monitor the email inbox for customer inquiries and respond promptly and professionally.
- Handle inbound calls from customers, providing assistance and resolving issues effectively.
- Log service requests and job details accurately into the system.
- Coordinate with the engineering team to book and reschedule appointments as needed.
- Provide exceptional customer service, ensuring that all inquiries are addressed in a timely manner.
- Collaborate with team members to ensure smooth operations of the service desk
- Previous experience in a customer service or administrative role preferred.
- Strong communication skills, both written and verbal.
- Excellent organizational skills and attention to detail.
- Ability to multitask and prioritize tasks effectively.
- Proficiency in using computer systems and software applications #J18808Ljbffr
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Service Desk Admin - Southgate, Greater London, United Kingdom - Pertemps Crawley
Description
Position:
Temporary Service Desk Administrator
Duration:
Ongoing temporary basis
Location:
Crawley
Hours: 08:30 - 17:00 (Monday to Friday)
We're currently seeking a Temporary Service Desk Administrator to join our client on an ongoing basis.
In this role, you'll play a crucial part in our service operations, handling email inquiries, taking inbound calls, and ensuring seamless coordination of engineering appointments.
Responsibilities:
Requirements: