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    Service Desk Admin - Southgate, Greater London, United Kingdom - Pertemps Crawley

    Pertemps Crawley
    Pertemps Crawley Southgate, Greater London, United Kingdom

    1 month ago

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    Description

    Position:
    Temporary Service Desk Administrator

    Duration:
    Ongoing temporary basis


    Location:
    Crawley

    Hours: 08:30 - 17:00 (Monday to Friday)
    We're currently seeking a Temporary Service Desk Administrator to join our client on an ongoing basis.

    In this role, you'll play a crucial part in our service operations, handling email inquiries, taking inbound calls, and ensuring seamless coordination of engineering appointments.


    Responsibilities:

    • Monitor the email inbox for customer inquiries and respond promptly and professionally.
    • Handle inbound calls from customers, providing assistance and resolving issues effectively.
    • Log service requests and job details accurately into the system.
    • Coordinate with the engineering team to book and reschedule appointments as needed.
    • Provide exceptional customer service, ensuring that all inquiries are addressed in a timely manner.
    • Collaborate with team members to ensure smooth operations of the service desk

    Requirements:

    • Previous experience in a customer service or administrative role preferred.
    • Strong communication skills, both written and verbal.
    • Excellent organizational skills and attention to detail.
    • Ability to multitask and prioritize tasks effectively.
    • Proficiency in using computer systems and software applications #J18808Ljbffr

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