Concierge - Bromley, United Kingdom - Ascot Services UK Ltd
Description
The Company:
Ascot Services provides market leading solutions across a number of disciplines that includes; facilities management, construction services, engineering services, planned preventative maintenance and environmental solutions, all with 24/7 dedicated client support.
The Position:
We are currently recruiting for two Concierge for our Bromley site, overtime will be available to suit the building requirements.
As a Concierge, you will be responsible for the front of house experience, security responsibilities (key management, CCTV monitoring, etc.) engaging with building users and visitors.
Key Responsibilities:
- Greeting building users, visitors, colleagues and contractors.
- Provide information / assist with office requests.
- CCTV monitoring and CCTV investigation.
- To report any emergencies that arise in the reception area.
- Log reactive jobs on Service Desk that arise in the reception area.
- Help maintain a clean, pleasant work area.
- IT and computer literate able to use a smart phone, tablet and webbased tools.
- Ensuring all team members are wearing the correct attire and PPE.
- Door Supervisor certification is desirable.
Site Presentation:
- To take responsibility for the presentation, cleanliness and safety of the reception area.
- The completion of site reports as directed by your line manager.
- Demonstrating pride and accountability in your work.
- Takes personal accountability in maintaining exemplary standards.
- Pays attention to the smallest details that will enhance this prestigious working environment.
- Great team player with the ability to work in a team but also have the capability to work alone responsibility.
Management of Site Contractors:
- All contractors must have the correct authority to carry out repairs/works before commencement.
Key Accountabilities:
Communication:
- Ensure all internal and external communications, whatever the form, are responded to in a timely manner.
- To interact with all building users, visitors and colleagues in a courteous, professional and helpful manner at all times.
Customer Experience:
- To take individual ownership of the development of an exemplary customer service culture within property, with personal intervention where appropriate.
- Deliver effective and efficient complaint handling with empathy and understanding.
- Seek to continually improve the customer service delivery, reviewing, responding to, and learning lessons from feedback, discuss implementing change when necessary.
- Develop robust customer relationships, understanding their expectations, ensuring that services are organised to meet those expectations.
Benefits:
- 24 days annual leave, plus bank holidays (increasing by 1 day for every 5 years' service)
- Critical Illness Cover
- Life Assurance
- NEST Pension
- Uniform provided
Salary:
£29,000.00-£31,000.00 per year
Schedule:
- Monday to Friday
Work Location:
In person
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