Reception Team Leader - Birmingham, United Kingdom - Ibis Birmingham Airport

Ibis Birmingham Airport
Ibis Birmingham Airport
Verified Company
Birmingham, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Job Description:


  • The Reception Team Leader welcomes the guests and provides support and leadership to all Reception Team Members.
  • You will undertake duty management shifts while on duty.
  • They contribute to guest's satisfaction by providing high quality services with a warm and friendly approach.
  • Consistently offer professional, friendly and engaging service.
  • Provide day to day operational and managerial support for Front Desk and ensure all service standards are followed.
  • Consistently offer professional, friendly and engaging service.
  • Assist the management team in all aspects of the department.
  • Assist guests regarding hotel facilities in an informative and helpful way.
  • Review arrivals, ensure that special requests are met and service is anticipatory.
  • Handle Guest concerns and react promptly, logging, notifying proper areas and ensuring the utmost satisfaction in resolutions.
  • Assist in growing ALL program membership.
Work Experience

  • Previous experience in similar roles is preferable.
  • Attention to detail and exceptional organisational skills
  • Strong team player and positive attitude.
  • Ability to work effectively under pressure.
  • Essential to be flexible with working hours.

Benefits:

Great people deserve great benefits and yours will include:

  • Personal development programs
  • Complimentary meals on duty and uniforms
  • Worldwide travel perks
  • Pension scheme
  • 28 days holidays including bank holidays (increasing yearly)
  • Bonus Scheme
  • Apprenticeship scheme
  • Recommend a friend scheme
  • Employee Advisory Service
  • Essential to be flexible with working hours.
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