Front Office Team Member - Birmingham, United Kingdom - Ibis Birmingham Airport

Ibis Birmingham Airport
Ibis Birmingham Airport
Verified Company
Birmingham, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description
Are you an extraordinary talent? Then join us at Ibis Birmingham Airport

We are currently recruiting for a Front Office Team Member to join our team at Ibis Birmingham Airport.

We are looking for somebody who is full of energy, has a great personality and takes pride in giving great customer service whenever they can


What will you be doing?

  • Welcoming and greeting guests on check in;
  • Answer and direct incoming calls;
  • Inform guests of hotel rates and services;
  • Make and confirm reservations for guests;
  • Ensure proper room allocation;
  • Issue room keys and direct guests to their rooms;
  • Maintain clear and accurate records of guest room bookings;
  • Compute all guest billings, accurately post charges to guest rooms and house accounts;
  • Provide accurate information about local attractions and services;
  • Process accurate payment of guest accounts;

Work Experience
No previous work experience is mandatory, but the below skill set is preferred.

  • Customer service orientation
  • Attention to detail and accuracy
  • Ability to multitask and prioritize
  • Effective verbal and written communication skills
  • Ability to work effectively under pressure
  • Conflict resolution skills
  • Flexible regarding work schedules

Whats in it for you

  • Discount card to be used in Accor hotels worldwide (Heartist Card)
  • Meals on duty
  • Uniforms
  • Access to free staff parking
  • Recommend a friend scheme
  • Employee Advisory Service

Job Types:
Full-time, Part-time

Part-time hours: 20-40 per week


Salary:
£10.66 per hour


Benefits:


  • Cycle to work scheme
  • Discounted or free food
  • Employee discount
  • Onsite parking

Schedule:

  • 8 hour shift
  • Day shift

Ability to commute/relocate:

  • Birmingham, B26 3AW: reliably commute or plan to relocate before starting work (required)

Work Location:
One location
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