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Complaints Handler
2 weeks ago
Dynamite Recruitment Solutions Ltd Eastleigh, United KingdomComplaints Handler · - Customer Relations -Temporary · Location :This position will require you to work half a week from home and half a week in the offices based in Eastleigh · Hours of work:37 Hours per week, Monday to Friday, 9am to 5.00pm. Although our client offer agile work ...
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Complaints Handler
1 week ago
Dynamite Recruitment Solutions Ltd Chandlers Ford, United KingdomComplaint Handler / Customer Services - Possible hybrid options · Salary : £23000- £23250 · Start date : March 2023 · - This is a temporary to remain permanent position after 3 month · Location: Eastleigh, you will be in the offices full time for the first three months, there may ...
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Complaints Handler
4 days ago
Dynamite Recruitment Eastleigh, United KingdomComplaints Handler · Location : Eastleigh/ Hybrid · Salary @ £30000- £33000 · Hours of work: 37 hour per week Monday to Friday · We have both temporary and permanent positions available · As a Complaints Handler /Customer Relations Officer you will be responsible for: · Work ...
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Complaints Handler
3 weeks ago
Dynamite Recruitment Eastleigh, United Kingdom Full timeComplaints Handler · Location : Eastleigh/ Hybrid · Salary @ £32000- £33000 · Hours of work: 37 hour per week Monday to Friday · Duration: You will work for 12 weeks on a temporary basis with the view to remain with the business permanently · Start Date: Immediate start requi ...
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Complaint Handler
2 weeks ago
Bamboo Limited Southampton, United KingdomReports to: Complaints Team Leader · Location: Southampton Central · Hours: Full-time (37.5 hours per week) · Benefits: Competitive Salary, Pension Scheme, Discretionary Bonus (based on individual and company performance), Life Cover (4x basic salary), 22 days holiday (increases ...
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Complaint Handler
2 weeks ago
Bamboo Southampton, United Kingdom Full timeReports to: Complaints Team Leader · Location: Southampton Central · Hours: Full-time (37.5 hours per week) · Benefits: Competitive Salary, Pension Scheme, Discretionary Bonus (based on individual and company performance), Life Cover (4x basic salary), 22 days holiday (increases ...
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Senior Complaints Handler
4 days ago
Dynamite Recruitment Eastleigh, United KingdomSenior Complaints Handler · Location :Hybrid working once you have been through a training period Location of the office is Eastleigh · Salary up to £33000 · Hours of work: 37 hour per week Monday to Friday · Dynamite Recruitment is delighted to be working in partnership with a v ...
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Complaints Handler
3 weeks ago
Castle Trust Bank Basingstoke, United KingdomWe have an exciting opportunity for a talented Complaints Handler to join us on the exciting and rewarding path we are taking here at Castle Trust Bank. Having become a fully authorised bank in 2020, we pride ourselves in being a fintech challenger bank, providing specialist prop ...
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Complaints Handler
3 weeks ago
Castle Trust Bank Basingstoke, United Kingdom**The opportunity** · We have an opportunity for a talented Complaints Handler to join us on the exciting and rewarding path we are taking here at Castle Trust Bank. Having become a fully authorised bank in 2020, we pride ourselves in being a fintech challenger bank, providing sp ...
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Complaints Handler
3 weeks ago
Quick Car Finance Bournemouth, United KingdomA new opportunity has arisen for a Complaint Handler to join us at Quick Car Finance. The key purpose of this role is to ensure that all aftersales customer queries and complaints are handled fairly and efficiently. You'll take complete ownership of customer issues from the point ...
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Complaints Handler
1 week ago
Wild Recruitment Portsmouth, United KingdomGo Back · - Shortlist · - Apply · **Complaints Handler**: · **LH/CAT/PMT_ **: · Salary Package: Up to £12.36 per hour · Location: Portsmouth, England · Consultant: Lynsey Hall · Posted: 14/03/2023 · Description: · **Complaints Advisor** · **£12.36ph** · **Full time - Monday to Fr ...
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Complaints Handler
2 weeks ago
Karter Thomas Limited Portsmouth, United KingdomOur client is a housing association based in Portsmouth with a real focus on developing good quality affordable housing and high-end customer service. Currently they are seeking a Complaints Handler for a temporary role on a 3-month basis. · Duties will include: · - Being the fir ...
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Complaints Handler
2 weeks ago
Quality Solicitors Portsmouth, United Kingdom**STARTING SALARY: £24,000 per annum.** · **The primary function of the role; to provide direct support to the COLP in respect of client quality issues including responses to complaints.** · **A driving licence and access to a car is essential.**: · **Key Responsibilities to take ...
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Complaints Handler
1 week ago
Utilita Eastleigh, United Kingdom**Title**:Complaints Handler · **Department**:Customer Service · **Location**:Remote / Chandlers Ford · **Salary**:£25,272 · **Hours**:Monday - Friday (varied shifts between 08:00 - 18:15) · Are you someone who enjoys working in a fast-paced environment? · Do you have what it tak ...
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Complaints Handler
1 day ago
Utilita Eastleigh, United Kingdom**Title**:Complaints Handler · **Department**:Customer Service · **Location**:Remote / Chandlers Ford · **Salary**:£25,272 · **Hours**:Monday - Friday (varied shifts between 08:00 - 18:15) · Are you someone who enjoys working in a fast-paced environment? · Do you have what it tak ...
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Complaints Handler
1 week ago
Wild Recruitment Portsmouth, United Kingdom**Complaints Advisor** · **£12.36ph** · **Full time - Monday to Friday 9am - 5pm** · **Temporary role** · My client is the original online trade directory set up to connect tradespeople with their consumer. It allows trades to become members of a platform where they can advertise ...
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Complaints Handler
1 week ago
Wild Recruitment Portsmouth, United Kingdom**LH/CATCH_ **: · Salary Package: £ £12.00 per hour · Location: Portsmouth, England · Consultant: Lynsey · Posted: 20/11/2023 · Description: · **Complaints Advisor** · **£12.36ph** · **Full time - Monday to Friday 9am - 5pm** · **Temporary role (2-3 months with the possibility of ...
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Complaints Handler
3 weeks ago
Dynamite Recruitment Hilsea, United KingdomComplaints Handler · £ £27500 plus fantastic benefits · Dynamite recruitment is looking to recruit an experienced Complaints Handler to join an award-winning business in Portsmouth. · As a Complaints Handler you will be responsible for supporting a busy Customer Service / call ...
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Complaints Handler
2 weeks ago
Dynamite Recruitment Hilsea, United KingdomComplaints Handler Temporary assignment for 1- 2 months · Salary : £31000 · Location: Hybrid working. You would need to be available to go to the offices in Portsmouth for two weeks. Thereafter you can do 4 days remote and will only need to attend the offices one day per week. · ...
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Complaints Handler
1 week ago
Page Personnel Secretarial & Business Support Basingstoke, United Kingdom Full timeTo investigate, resolve and report on complaints received for Property and Savings customers, providing the highest level of customer experience and delivery fair and justified customer outcomes. The complaints handler will be responsible for the handling and response of complain ...
Senior Complaints Handler - Eastleigh, United Kingdom - Dynamite Recruitment
Description
Senior Complaints HandlerLocation :
Hybrid working once you have been through a training period Location of the office is Eastleigh
Salary @ £32000- £33000
Hours of work: 37 hour per week Monday to Friday
Duration:
You will work for 12 weeks on a temporary basis with the view to remain with the business permanently
Start Date:
Immediate start required.
Dynamite Recruitment is delighted to be working in partnership with a very well-established and fast-growing organisation based in Hampshire, our client is looking to recruit Senior Complaints Handlers / Customer Relations Officers to join their busy team.
As a Senior Complaints Handler /Customer Relations Officer you will be responsible for:Work as part of a specialist complaints department to deal with customers who have a complaint to make or who are disgruntled with the service that they have been provided with
These complaints will be a stage 2 whereby you will be assisting with the final stages of the complaint.
Respond and resolve customer complaints and escalations through thorough investigations.
Liaise with internal departments and third parties to manage the enquiry with professionalism.
Liaising and develop a working relationship with external stakeholders, including the Housing Ombudsman, contractors, and local councillors.
To provide a solution to customers within satisfactory timescales
Ensure that feedback is provided to the appropriate Line Manager regarding the outcome of a complaint.
Follow up with the customer if necessary and to ensure that a bad situation is turned into a positive one.
To respond to customers' needs in person and via email.Identify areas of our systems, processes, policies, or training that may cause complaints or the escalation of complaints and suggest improvement opportunities.
The Ideal Complaints Handler will have/be:
Demonstrable experience of Complaints & Resolution / have worked within a customer service role where you have managed complaints at a senior level.
Experience of working within a complaint handling role, with the ability to analyse complex complaints and customer feedback issues and evidence findings.
Excellent English skills with strong letter writing skills.Confident, and if necessary, authoritative on the phone.
Strong interpersonal and influencing skills.
Ability to prioritise workload
Work independently as well as part of a team.
Strong customer service and telephone skills.
Good negotiating skills. To be considered please submit your CV Immediately
