Accommodation Advisor - London, United Kingdom - University College London

University College London
University College London
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Ref Number
B


Professional Expertise
Estates, Facilities, Accommodation and Safety


Department
Vice-President (Operations) (B01)


Location
London


Working Pattern
Full time


Salary
£30,138-£33,759


Contract Type
Permanent


Working Type
On site (> 80% of working time)


Available For Secondment
No


Closing Date
29-Feb-2024


About us:

UCL is a radically different university.

Founded in 1826 in the heart of London we are a multidisciplinary university, with more than 16,000 staff and 50,000 students from over 150 countries.

We were the first university in England to welcome students of any religion and the first to welcome women on equal terms with men.

UCL is a diverse community with the freedom and courage to challenge, to question and to think differently.


Regularly ranked amongst the top 10 universities in the world and recently named University of the Year 2024 by The Times and Sunday Times Good University Guide 2024, our progressive approach to teaching and research, our world leading academics, curious students and outstanding staff continually pursue excellence, break boundaries, and make an impact on real world problems.

UCL is a globally recognised Institution and one of the UK's most successful Universities.

The award-winning Accommodation team sits within the UCL Estates division and comprises of over 26 Halls that houses more than 6500 residents.


UCL Accommodation has set out an ambitious new vision of becoming the leading provider of accommodation in the HEI sector; delivering an exceptional student experience and is embarking on new strategy to delivery this vision.

Students create the communities. Most of our Halls are close to campus in Bloomsbury, one of London's most desirable neighbourhoods. We also have Halls in Camden and Victoria - exciting areas with their own quirks and treasures.


About the role:


UCL's award winning Accommodation Team sits within the UCL Estates division, and comprises of over 26 Halls that houses more than 6500 residents.

UCL Accommodation has set out an ambitious new vision of becoming the leading provider of accommodation in the HEI sector; delivering and exceptional student experience and is embarking on new strategy to delivery this vision.

Students create the communities. Most of our Halls are close to campus in Bloomsbury, one of London's most desirable neighbourhoods. We also have Halls in Camden and Victoria - exciting areas with their own quirks and treasures.


Despite London's expensive property market and the pressure on student accommodation, UCL's prices are kept as low as possible and are amongst the cheapest in the area.

The team also works hard to enhance the experience of every student staying with us.

We believe it's everyone's role in the team to help ensure that every resident in UCL Accommodation feels at home.

We're striving to provide every student with an experience as befits one of the world's greatest universities in one of the most exciting cities on earth.


About you:


To be successful in this role you will ned to have previous experience working in a customer facing role and excellent customer service skills.

Experience working within student accommodation would be advantageous, as would experience working in a customer facing hospitality or property role.

Accommodation Advisors are required to provide cover between the hours of 8am-7pm, Monday-Friday and 9am-5pm Saturday. Working with your line manager, you will decide on a shift pattern within these times.

Summer period hours will be worked on a rota of five days in seven including weekends (9am - 5pm). A more detailed job description and person specification can be accessed in the attached document.


What we offer:

As well as the exciting opportunities this role presents we also offer some great benefits some of which are below:

  • 41 Days holiday (including 27 days annual leave 8 bank holiday and 6 closure days)
  • Hybrid Final Salary Pension Scheme
  • Cycle to work scheme and season ticket loan
  • On-Site nursery
  • Onsite gym
  • Enhanced maternity, paternity and adoption pay
  • Employee assistance programme
  • Discounted medical insurance

Our commitment to Equality, Diversity and Inclusion:

As London's Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world's talent.

We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.

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