Operational Engineer - London, United Kingdom - eFinancialCareers
Description
Operational Engineer
Hybrid
London
Permanent
Purpose
Key Responsibilities
- Implementing robust asset and configuration management tools and processes, change management, incident, problem practices and service reporting processes
- Managing ABS IT service management and client stakeholder relationships in relation to ABS IT meeting and exceeding their SLAs to the business in relation to provision of the service.
- Operational governance of internal / 3rd party service teams providing technical support services to end users.
- Identifying and delivering opportunities for continual service improvement across the end user devices services operating model.
- Working collaboratively with other teams across the ABS IT function.
Qualification
- 810 years of professional experience delivering IT service management / end user device computing services.
- High level of knowledge of Azure VDI, SCCM, Software Distribution and Patching, Managed Printing, Fileshare and Remote Support products and services.
- ITIL or other formal Service Management training / certifications
- Experience of managing outsourced IT services providers
- Selfconfidence to navigate complex IT operating environments
- Stakeholder management skills
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