Customer Support Agent - Worcester, United Kingdom - Bamboo Marketing

Bamboo Marketing

Verified Company

Worcester, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Flexible working hours between 8am-8pm Monday - Saturday. 20-40hrs per week. Hybrid working once fully trained.
We are a marketing agency specialising in automotive contact centre solutions.

Responsibilities;

Make outbound duty of care calls to existing customers
Deliver an exceptional customer experience
Give advice on recommended services
Identify upsell opportunities, promoting the benefits of additional products and services as appropriate
Proactively action and respond to leads and enquiries from multiple systems within strict time frames
Maintain accurate customer data
Support inbound customers with enquiries and convert into bookings
Achieve and exceed targets

Benefits;

Starting pay £9.54 per hour with a competitive commission structure.
30 days paid holiday + extra days for length of service
Full training and induction will be provided. (Office based for approx. 68 weeks depending on previous experience, then hybrid)
Hybrid working (strong internet connection and quiet workplace at home required)
Additional learning, in house training and career progression opportunities
Company pension scheme
Buy/sell annual leave
Referral scheme
Eye care vouchers
Full and part time positions available with the flexibility to work around other commitments such as studying and childcare.