Customer Service Representative - Worcester, United Kingdom - Bamboo Marketing
Description
Have you ever considered working in the automotive industry but unable to commit to working long hours with no flexibility?This is the perfect opportunity for you
We are a marketing agency specialising in automotive contact centre solutions. No automotive experience needed. Flexible working hours, full or part time.
As a Customer Service Advisor you will act as an extension to 1 or more dealership service departments. With a variety of responsibilities, we are looking for someone to;
- Make outbound calls, to book service & MOT appointments for existing customers
- Deliver an exceptional customer experience
- Provide a duty of care to all customers, advising of recommended services to fully maintain their vehicles
- Identifying upsell opportunities, promoting the benefits of additional products and services as appropriate
- Proactively action and respond to leads and enquiries from multiple systems within strict time frames
- Maintain accurate customer and vehicle data
- Support inbound customers with enquiries and convert into bookings
- Achieve and exceed targets
If you are an excellent communicator with a friendly telephone manner, you have good IT skills with the ability to multi task, self-motivated and have a strong attention to detail, this is the perfect position for you.
Opening hours:
Monday-Thursday 8am-8pm
Friday 8am-6pm
Saturday 9am-5.30pm
Full and part time positions available with the flexibility to work around other commitments such as studying and childcare.
Additional benefits;
Competitive commission structure.
30 days paid holiday + extra days for length of service
Additional learning and progression opportunities
Company pension scheme
Buy/sell annual leave
Referral scheme
Eye care vouchers
In house training and career progression
Hybrid working (strong internet connection and quiet workplace at home required)
Increase in pay from April
Job Types:
Full-time, Part-time, Permanent
Salary:
From £10.50 per hour
Benefits:
- Additional leave
- Casual dress
- Company events
- Company pension
- Onsite parking
- Referral programme
Supplemental pay types:
- Commission pay
Work Location:
One location
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