Client Liaison Officer - Manchester, United Kingdom - Phillips & Cohen Associates

Phillips & Cohen Associates

Verified Company

Manchester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Advert

Job Title:

Job Title:

Client Liaison Officer

Responsible to:
Head of Client Services

Interfaces with:
Clients, Prospects, all PCA colleagues, Suppliers/Vendors

Location:
Exchange Quay, Manchester

Date:
August 2023

Salary:
Negotiable

Main purpose:
To provide the highest quality service and to exceed our client's expectations consistently

We are looking for an individual who has great attention to detail, a keen eye and excellent communication skills both written and verbal.

Working in a Hybrid model between our Call Centre offices and at home, you will need to have a good knowledge of the Consumer Credit Regulatory framework, you will need to be a self-motivated, articulate communicator with a highly professional image and excellent IT skills.

Previous Audit or Client Relationship Management roles and experience are preferred but not essential.

Overall Responsibilities/Key Tasks:

Coordinate communication between client contacts and internal departments on a daily basis to fulfil client requests
Review service level agreements, contracts and client communications; ensuring client expectations are consistently exceeded
Coordinate regular Performance Meetings conducted with clients, as well as producing the Performance MI
Completing Pre-Audit Questionnaires within very challenging timescales
Hosting Quarterly and Annual Client Meetings both at PCA Offices and our Clients Offices (this will involve travel outside normal 95 hours)
Completing and chasing any remediation following any Audits or Performance meeting actions
Making sure we are Audit Ready at all times
Analysing the Company's adherence to the Regulatory Framework including the FCA (Financial Conduct Authority), OFGEM, OFWAT, OFCOM, the Information Commissioner's Office and other relevant legislation as well as working within the guidance of the CSA (Credit Services Association), our Company policies and client requirements

Essential skills:

Excellent Communication both written and verbal
Flexible and ability to prioritise workload according to challenging deadlines
Ability to work well under pressure in a highly regulated environment
Driven to improve the quality of the business through the audit findings
Ability to provide and receive constructive feedback
Ability to engage with stakeholders at all levels
Analyse information, conduct trend analysis and report findings
A compassionate and mature approach
To work well under pressure and to be able to work with people from a variety of backgrounds
A consistent professional approach to all tasks

Education and Experience:

Collection or relevant audit experience
Working knowledge of commonlyused concepts, practices and procedures within the financial industry
Client Relationship would be preferred but not essential

What's in it for you?