Money Advice Officer - Coventry, United Kingdom - Citizen

Citizen

Verified Company

Coventry, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are brave, we are ambitious, we are honest, and we are Citizen

We are looking to appoint a motivated, and enthusiastic person to be our Money Advice Officer to support the provision of a high-quality Income Management service to our customers.

This will include providing support, advice, and guidance to customers around welfare benefits, income maximisation, budgeting and financial capability skills.

The successful individuals will have relevant experience of working in a social housing, statutory or voluntary sector environment in a similar or related role, and knowledge of current best practice in financial inclusion, money advice and financial capability.

You will also have experience of dealing with vulnerable customers and working within a busy customer service environment.

In housing you can make a real difference, the role of Money Advice Officer will involve:

Providing comprehensive and effective welfare benefits advice and liaising with the Department or Work & Pensions to ensure claims are processed and paid timely
Raising awareness of financial inclusion and provide information, advice and training to a variety of audiences
Working in collaboration with colleagues in our wider Income Services Team to ensure appropriate support is provided to reduce rent debt and sustain tenancies

As a Money Advice Officer,
we need you to have**:

Knowledge and understanding of current best practices in money advice
Knowledge and understanding of Housing & Welfare Benefits
Experience of dealing with vulnerable customers some of whom may be demanding or under stress
Experience of working within a busy customer service environment
Full UK driving licence and access to a car

We would be _really_
excited if you have:

Higher level education (post A level) or equivalent through relevant training/experience
Excellent spoken and written skills
Ability to keep comprehensive and up to date case records
Ability to manage, organise and prioritise your workload
Good listening, negotiating, influencing and problem solving skills

Our people are everything and we offer:

Opportunities for salary progression, which is directly linked to performance reviews
IT equipment to allow some optional home working

- 'Live Work Better' - our award-winning flexible working scheme which actively encourages work-life balance

Annual leave starts at 25 days per year, increasing with length of service
Enhanced family leave

Company Pension

Citizen matches up to 10%
If part of the pension scheme you are entitled to Life cover (three times your annual salary)
Organisational Sick Pay (benefit increases with length of service)
EAP a 24/7 service which gives free, confidential advice and support on a range of issues including telephone counselling
Medicash scheme which includes GP Access, digital Physiotherapy app, retail vouchers and discounts, discounted gym memberships and more
Organisational Sick Pay (benefit increases with length of service)
Recognition through our Employee Excellence Awards
Representation opportunities on our Staff Consultative Forum
Access to Citizen's Wellbeing platform
Employee Excellence Awards (winners receive extra days annual leave that year)
Occupational Health
We believe everyone has something to give and encourage everyone to be the best they can be to reach their full potential with extensive learning and development opportunities and Study Leave

Our purpose:

Here at Citizen, our purpose is to provide homes that are a foundation for life.

With over fifty years of experience, we have grown to be
one of the UK's most trusted social housing providers,** Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns.

There are some fundamental challenges people in our communities' face, and we want to be an organisation which can help them deal with these.

So, we are working to solve some of the most pressing issues around housing and homelessness.

Safeguarding & Equality and Diversity:

We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse or neglect.

As part of our recruitment process, we carry out robust safeguarding checks.

Closing date: 07th March 2023

Interview date: 16th March 2023

Disclaimer:

We advise that if you are successful at interview, you will be required to confirm your eligibility to work in the UK.

A copy of this will be made and kept on your personnel file.