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    Customer Experience - Camberley, United Kingdom - Page Personnel Secretarial & Business Support

    Page Personnel Secretarial & Business Support
    Page Personnel Secretarial & Business Support Camberley, United Kingdom

    2 weeks ago

    Page Personnel  background
    Description

    This role for a Customer Experience & Support Coordinator offers an exciting opportunity for an individual with an interest in FMCG.

    The ideal candidate will have a keen eye for detail, strong communication skills, and a passion for delivering exceptional

    customer service.
    Client Details
    Our client is a leader in the FMCG industry, boasting a sizeable team of dedicated professionals.

    They have a strong presence in Camberley and have garnered a reputation for their high-quality products and outstanding customer service.

    Description
    Handle customer queries effectively and efficiently
    Coordinate with various departments to ensure customer satisfaction
    Assist in the development and implementation of customer service policies
    Monitor and report on customer satisfaction metrics
    Manage customer complaints and provide appropriate solutions
    Collaborate with the team to achieve customer service targets
    Continuously improve customer service experience and initiate new, innovative ideas
    Foster a positive work environment within the customer service department
    Profile
    A successful Customer Experience & Support Coordinator should have:
    Proven experience in a customer service role within the FMCG industry
    Excellent communication and interpersonal skills
    Strong organizational and multitasking abilities
    Proficiency in using customer service software and CRM systems
    A degree in business administration, marketing, or a related field
    A customer-centric mindset and a passion for helping people
    Job Offer
    A competitive salary range of £27,000 - £30,000 per annum
    Permanent, full-time position in Camberley
    A supportive work environment with opportunities for growth
    Inclusion in a team that values collaboration and innovation

    We encourage dedicated individuals who meet the criteria and are passionate about customer service in the FMCG industry to apply.



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