Administrator - Stevenage, United Kingdom - The Living Room
1 month ago
Description
Job Title:
Hub Administrator
Location:
Stevenage
Line Manager:
Head Office Manager
Line Management Resp
:
Admin Volunteers
Hours:
1 to 4 pm - Mondays to Fridays
Salary:
£12 per hour
Purpose of the role:
To support the day-to-day operations and compliance of the hub, Volunteers, health and safety, and all customer service, including supporting the counsellors and ensuring the accurate recording, reporting and storage of client data.
Main Responsibilities:
Administration
- Client data inputting into CRiiS system for the centre, supporting other hubs when needed
- To organise and support the administration needs of the hub by identifying the tasks required and where appropriate, delegation to volunteers
- Provide a high level of analysis and support for client record accuracy
- Support the counselling staff with administering client journey records
Hub Facilitation
- Provide a friendly and efficient welcome to the hub for all clients and visitors
- First Aid and Fire Marshal duties held
- Liaise with landlords, utility and facility providers when required
- Ensure cleaning, maintenance and general upkeep of the hub are maintained
- Provide support information following an enquiry
- Ensure all visitors follow health and safety requirements
- Deal with maintenance and compliance checks in the hub
- Manage the purchasing of goods and services for the smooth running of the hub, as agreed with the Hubs Manager
- Ensure safe storage of sensitive data and archiving
Communications
- Ensure all policies and procedures are followed by staff and volunteers within the Centre
- Engage in discussions, training and data collection with the result of full compliance to policies and procedures.
- Update noticeboards and information displays for clients, volunteers and staff, to ensure compliance with policy and procedures
- Support and manage the health and safety of TLR local events and Hub fundraising efforts
- Liaise with external professionals
Reporting
- Provide reports upon request to Hubs Manager, Executive Team and Data and Monitoring Officer
- Provide personnel information, notify absence and forward authorised admin volunteer expense claims to the Personnel and Finance Officer
Training
- To undertake training as part of Continuous Professional Development, to ensure compliance and capability.
- Recruit, induct, train and support admin/ reception volunteers working in the hub
General Requirements
- Be responsible for own health and safety at work and for the health and safety of colleagues and visitors.
- Demonstrate the organisations values through working practices
:We are CARING to our clients and coworkers: - We are CUSTOMER focused when prioritising our work and activities
- We serve and support our COMMUNITY
- We ensure we are COMPETENT in performing our duties
- We value our INTEGRITY as professionals
- The job is a hub based one, with occasional travel to other TLR hubs and other locations for meetings and training, as agreed.
- Overtime and TOIL may be claimed on this post (in line with the organisation's TOIL procedure).
- Undertake from time to time such other tasks as may be required in connection with the post
- Be willing to take annual leave at times that fit with the requirements of the role. Annual leave of more than 2 working days to be taken consecutively must be booked 6 weeks in advance with the line manager.
Updated March 2024
Job Types:
Part-time, Permanent
Salary:
£12.00 per hour
Expected hours: 15 per week
Benefits:
- Company pension
Schedule:
- Day shift
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer service: 2 years (required)
- Administrative experience: 2 years (required)
Work Location:
In person
Application deadline: 19/04/2024
Reference ID:
HubAdminSteve24
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