Regional Manager - East Anglia, United Kingdom - Macgregor Cavendish (UK) Ltd

Macgregor Cavendish (UK) Ltd

Verified Company

East Anglia, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Regional Manager - Express Distribution - East Anglia

Salary up to £49K plus Bonus, Car or Car Allowance, Laptop, Mobile and Good Benefits

Our client is one of the best-known names in the Express Distribution market, providing our customers with high standards of quality and service.

The Role
The purpose of this role is to ensure that the business meet's our clients and customers expectations by driving an excellent customer experience through a team who drive the engagement of self
- employed couriers. The role is accountable for the performanceof a team covering a designated region. The role will drive the achievement of targets and ensure the cost efficiency of the courier network is maximised to maintain and further improve both the Company and third-party contractual standards.

You will be accountable for:

Responsible for regional performance targets and customer satisfaction through the guiding, coaching and managing of a team of Managers.

Influencing the build of and responsible for the delivery and forecast of regional budget and controls (including but not limited to courier fees, contractor spend, ad-hoc payments, team expenses and over-rides) by managing cost and ensuring the team understandthe financial impact of their decisions ensuring the profitable running of their region.

Maximising service coverage of courier deliveries and collections within the region through the successful and timely recruitment of couriers and their engagement, retention and successful change management (where needed) to ensure a stable and consistentlyhigh-quality service is delivered for our customers and clients.

Accountable for the resource planning of couriers through pipeline review, advertising and reviews with the Planner to ensure round coverage is in place.

Through a team of Managers drive courier performance to ensure the success of a seven day operation

Responsible for the delivery unit estate within their region (including but not limited to the location, procurement and management of delivery units & resourcing) & management of service provision through service conversations with the delivery

unit controller to ensure that they deliver a professional and sustainable Delivery Organisation which is focused on quality, service and productivity.

Accountable for customer complaint escalation management and timely resolution to ensure customer satisfaction through liaising with the Customer Services Team and leadership of Managers.

Qualifications:

Current UK Driving licence

Level 3 Management Qualification or equivalent

IOSH Qualification or equivalent

Knowledge & Experience:

Previous experience of coaching, supporting and motivating colleagues

Problem solving and planning effective contingencies and solutions

Experience of maintaining local union relationships

Previous experience of managing an agile team

Knowledge of self-employed courier model

Previous experience of setting and managing a budget

Technical & People Skills:

Customer Focused approach

Competent negotiation skills

Ability to adapt to different styles and behaviours