- Extensive leadership and operational management experience in a medium/large acute healthcare provider setting.
- Significant senior management experience within a complex service provider organisation.
- Substantial management experience and achievement at operational level and evidence of significant achievement in strategic level projects or work streams.
- Experience of and ability to manage complex operational situations that involve staff from all levels within the organisation and across a range of professional and organisational boundaries.
- Experience of leading and managing substantial service change and redesign in a complex environment.
- Detailed knowledge of current acute Trust issues and the regulatory Framework.
- Understanding of current NHS National Policies and their impact on provision of health care.
- Experience of working with multi-agency committees and establishing relationships with external organisations.
- Demonstrable track record of achievement of performance management improvement and delivery at a senior management level.
- Significant experience of budget and staff management.
- Demonstrable understanding of quality and risk management issues and standards.
- Experience of managing major change projects and of delivering clinical and clinical support services during periods of change.
- Substantial experience of preparing and presenting written briefings at a senior management level.
- Extensive knowledge of risk management systems and processes to address and mitigate clinical and operational risks.
- Expertise in management of acute flow
- Experience of working in an integrated organisation or within a community health and social care setting
- Experience of developing and building research capacity and capability
- Experience of working at National / Regional system level
- Graduate level education and/or other clinical professional qualification
- Post-graduate qualification to Masters Degree/MBA or equivalent experience
- Evidence of extensive and recent commitment to continuing professional development
- Ability to develop and deliver effective business and operational plans which are financially sound.
- Demonstrable experience of establishing productive relationships, communicating with and effectively engaging clinical and non-clinical staff.
- Skills in, and experience of, influencing and enabling others to perform, and of effective performance management.
- Ability to operate effectively within difficult financial and performance challenges.
- Proven ability to plan/implement effective projects and work-streams.
- Professional, inclusive and credible leadership style.
- Demonstrable ability to use resources effectively and efficiently, and to maximise the skill set and experience of others.
- Skills in deploying a creative, evidence-based approach to provide and set direction.
- Demonstrable ability to communicate effectively with individuals and groups at a senior level across organisational boundaries and to act as a positive role model.
- Ability to drive for and achieve results across a broad range of key outcomes, maintaining patient focus and a high level of personal integrity at all times
- Ability to resolve conflict with teams and with users/stakeholders, both internally and externally.
- Demonstrable evidence of problem solving, strategic leadership and decision making skills.
- Demonstrable ability to achieve demanding objectives against deadlines.
- Ability to write and present Board papers which are meaningful and concise.
- Evidence of highly developed influencing, communication and negotiating skills.
- Ability to plan ahead and manage the translation of strategic intent into operational reality
- Demonstrable understanding of, and commitment to, equality, diversity and inclusion principles.
- Excellent interpersonal and communication skills at all levels and with all staff groups.
- Ability to prioritise work and manage deadlines
- Ability to work independently and demonstrate initiative.
- Team worker with ability to relate to all grades of staff.
- Methodical with good attention to detail.
- IT skills to include Microsoft Word, Excel, PowerPoint and Outlook.
- Whilst confident, able to share vulnerabilities to build psychologically safe relationships.
- Self-aware and emotionally intelligent - understands and is reflective of impact on others
- Is tenacious and resilient in the face of difficulty, combined with a willingness to listen and understand others viewpoints.
- Has personal integrity, works hard to build the trust of others.
- Calm under pressure, self-motivated and reliable.
- Understands how to work within a team and is knowledgeable about individual preferences and able to adapt and flex their approach to get the best from each.
- Understands what it means to lead with compassion. Adopts a coaching approach, with a belief that each individual approaches work with good intent.
- Proactive, takes own initiative.
- Analytical.
- Strategic planner
- Results orientated
- Discretion and tact.
-
Director of Operations/Deputy COO
6 days ago
University Hospitals Plymouth NHS Trust Plymouth, Devon, United KingdomAre you aspiring to be a Chief Operating Officer within the next 2 years? · If yes, and you have significant experience working in an acute/integrated/complex operating environment within health and care, then we can help you on your journey. Due to the successful promotion we ha ...
-
Modern Matron Camhs
4 weeks ago
Livewell Southwest Plymouth, United KingdomProfessional / Clinical Care 1. Responsible for the day to day management of staff groups, liaising with appropriate managers and facilitating Unit and relevant Team Managers and their deputies in dealing with issues such as staffing and operational issues. 2. Ensure appropriate ...
-
Site Management Officer
3 weeks ago
University Hospitals Plymouth NHS Trust Plymouth, United KingdomWe are looking for an enthusiastic and energetic individual with great administration skills to work for our Deputy Head of Estate Site Management here at University Hospitals Plymouth. · The post holder will work closely with the Deputy Head of Estate Site Management in deliveri ...
-
Service Administrator
3 weeks ago
University Hospitals Plymouth NHS Trust Plymouth, United KingdomProvide a fast and accurate audio typing service to the department, producing clinic letters and other documents, ensuring all correspondence is sent securely and to the correct personnel Under the supervision of the Operations Manager or their deputy, provide administrative supp ...
-
Site Management Officer
2 weeks ago
University Hospitals Plymouth NHS Trust Plymouth, United KingdomProviding a communication link for the Deputy Head of Estate Site Management and other Managers, initiating the cascades of relevant information in any absence. This may involve persuasive, motivational and negotiating skills. Initiating the first response to urgent and important ...
-
Asc Practice Lead
3 weeks ago
Livewell Southwest CIC Plymouth, United Kingdom37.5 hours per week. A new opportunity has arisen for an outstanding individual to become the Adult Social Care Practice Lead within Plymouth. · As the Adult Social Care Practice Lead, you will promote the development and delivery of high-quality integrated Adult Social Care prac ...
-
Service Administrator
3 weeks ago
University Hospitals Plymouth NHS Trust Plymouth, United KingdomOccupational Health and Wellbeing Department, Derriford Hospital · An opportunity has arisen for a confident and motivated individual to join the Occupational Health and Wellbeing Department. · The post-holder will form part of the administration team supporting the Operations Ma ...
-
Executive Officer
3 weeks ago
Transforming Futures Trust Plymouth, United Kingdom**Employer**:Transforming Futures Trust · **Reporting into **Deputy CEO: Chief Governance and Operating Officer · **Grade**:£ £40478 · **Hours: 37** · **Closing date**:23th March · **Interviews**: W/C 27th March · **Job Purpose** · The main purpose of the role is to: · A. Provide ...
-
Human Resources Business Partner
3 weeks ago
YMCA PLYMOUTH Plymouth, United Kingdom**JOB DESCRIPTION** · **Department**: Discovery College · **Post Title**: Deputy Education Manager/Tutor · **Hours of Employment**: Full Time 37.5 hours per week · This is a term time only post. 39 weeks per · year. · **Hours of Duty**:37.5 hours · (Usually between excluding 30mi ...
-
Business and Finance Administrator
3 weeks ago
Routeways Centre Limited Plymouth, United Kingdom**JOB DESCRIPTION** · **2023** · **Employer**:Routeways Centre Limited · **Job Title**:Business andFinanceAdministrator · **Salary**: Dependent on level of experience · **Hours**:30-37 hours per week · **Responsible to**: Deputy Chief Executive · **Work location**:Devonport Park ...
-
Dio - Soft Facilities Management Assistant Head
2 weeks ago
Ministry of Defence Plymouth, United Kingdom**Details**: · **Reference number**: · **Salary**: · - £54,440- Civil Service Pension with an average employer contribution of 27% and additional benefits**Job grade**: · - Grade 7**Contract type**: · - Permanent**Business area**: · - MOD - Defence Infrastructure Organisation - C ...
-
Head of Data and Insights
4 weeks ago
Arts University Plymouth Plymouth, United Kingdom**Full Time - 37 hours per week** · **Band 9 - starting salary 42,978 with annual, incremental progression up to £46,974** · Arts University Plymouth is seeking to appoint a new Head of Data and Insights, to help drive the delivery of the University's 2030 Strategic Plan, focusin ...
-
Phlebotomy Training Officer
2 weeks ago
University Hospitals Plymouth NHS Trust Plymouth, United KingdomWork with the Phlebotomy manager to ensure the service is organised and staffed appropriately to deliver patients samples to the department in a timely manner. Responsible for the organisation of booking phlebotomy-training sessions. Organise effective and timely training program ...
-
Assistant King's Harbour Master
3 weeks ago
Ministry of Defence Plymouth, United Kingdom**Details**: · **Reference number**: · **Salary**: · - £28,300- A Civil Service Pension with an average employer contribution of 27%**Job grade**: · - Executive Officer- D**Contract type**: · - Permanent**Business area**: · - MOD - Navy - King's Harbour Master, Dockyard Port of P ...
-
Designated Safeguarding Lead
3 weeks ago
Reach South Academy Trust Plymouth, United Kingdom**UTC Plymouth, Reach South Academy Trust is seeking to appoint an exceptional Designated Safeguarding Lead to join the School as soon as possible.** · **Post**:Designated Safeguarding Lead · **Location**:UTC Plymouth, Park Avenue, Devonport, Plymouth, PL1 4RL · **FTE Salary Rang ...
-
Virtual Ward Coordinator
4 weeks ago
University Hospitals Plymouth NHS Trust Plymouth, United KingdomThis is an exciting development opportunity for an experienced administrator to bring their experience and knowledge to the integrated Virtual Ward Team as a Virtual Ward Coordinator. · Virtual ward is a safe and efficient alternative to NHS bedded care. Virtual wards support pat ...
-
University Hospitals Plymouth NHS Trust Plymouth, United Kingdom PermanentJob summary · This is a Deputy Consultant Clinical Scientist, Deputy Head of Histocompatibility & Immunogenetics (H&I) position requiring expert specialist theoretical and practical knowledge of all aspects of transplant immunology, H&I and management, and competence in performi ...
-
Deputy Local Service Manager
1 week ago
Sanctuary Group Plymouth, United KingdomDeputy Local Service Manager · Plymouth Domestic Abuse Services, Plymouth Womens Refuge, PO Box 53, Plymouth, PL3 4XQ · Salary £27,672 rising to £29,128 per year after 12 months once proficient · 37.5 hours per week · Sanctuary Supported Living is delighted to be recruiting for a ...
-
Deputy Head of Facilities
2 weeks ago
University Hospitals Plymouth NHS Trust Plymouth, United Kingdom PermanentJob summary · Facilities Services sits within the Site Services Directorate. The Deputy Head of Facilities is responsible for providing a range of services that enable great Patient care and supports all clinical and non-clinical teams to fulfil their function in a safe and effe ...
-
Deputy Manager
1 week ago
Nazareth Care Charitable Trust Plymouth, United Kingdom Permanent - Full timeAbout The Role · An exciting opportunity has arisen to join the team at our Residential Care Home as Deputy Manager. · The main responsibility of this role is to support the General Manager in the day to day operation of the service and deputise as directed in their absence. Yo ...
Director of Operations/Deputy COO - Plymouth, United Kingdom - University Hospitals Plymouth NHS Trust
Description
Job summary
Are you aspiring to be a Chief Operating Officer within the next 2 years?
If yes, and you have significant experience working in an acute/integrated/complex operating environment within health and care, then we can help you on your journey. Due to the successful promotion we have an opportunity to offer a secondment or fixed term contract.
This role will have a significant focus on helping us deliver a challenging program of work improving Urgent and Emergency Care flow and performance. We are therefore looking for someone with significant expertise in this area who can hit the ground running.
As a key member of the Trust's Leadership Group, your responsibilities will include working closely with the Care Group teams to ensure the safe and effective day to day operations of the organisation are maintained, and contributing to delivery of the Trust's strategic plan and corporate objectives, to make positive contribution to the provision of health services across the local health economy.
The successful candidate will have a demonstrable track record; leadership skills and expertise with a strong values base; the ability to inspire confidence and respect within and outside the Trust; a proven track record of performance improvement; highly developed interpersonal, communication and negotiating skills; a sound understanding of the operational environment and a commitment to improve the patient experience and staff engagement.
Main duties of the job
Accountable to the Chief Operating Officer, the Deputy Chief Operating Officer will lead on the Trust's Urgent and Emergency Care Improvement Plan and will:
o contribute to delivery of the Trust's strategic plan, by working in partnership with the CareGroup teams and external organisations and commissioners, to achieve the Trust'scorporate objectives and to make a positive contribution to the provision of health servicesacross the local health economy.
o deputise with delegated authority for the Chief Operating Officer (COO) and work closelywith the Care Group teams to ensure the safe and effective day to day operations of theorganisation are maintained.
o Lead and oversee the delivery of the Urgent & Emergency Care improvement program asa key priority.
This job description is intended as an outline of the areas of activity and can be amended in thelight of the changing needs of the service and will be reviewed as necessary in conjunction withthe post-holder.
Individual KPIs will be set and monitored as part of the annual PDR process.
***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***
About us
We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Job descriptionJob responsibilities
The Deputy Chief Operating Officer will: play a key leadership role within the organisation with a key priority and focus on system flow, including supporting large scale transformation. This will include the management offlow throughout the hospital and senior leadership of the hospitals site team. be responsible for ensuring the Escalation Policy and supporting processes are reviewedand updated regularly, communicating to all key stakeholders and ensuring accountability. lead operational patient flow; playing a key role in aligning delivery plans across CareGroups, acting as a mediator and where necessary, decision-maker between CareGroups on trust wide and cross-Care Group issues supporting decisions that maximiseimpact when there are competing priorities for both emergency and elective care. lead bed and operational capacity modelling work with the Performance Information teamand work with Care Group Managers on allocations. be expected to act independently, taking timely and at times, significant decisions toensure the operational delivery for the organisation, driving change and improvement bysupporting and influencing both the clinical service lines and corporate teams. be responsible for the troubleshooting and leading the planning for delivery of keyperformance indicators including the Accident and Emergency waiting time standards,referral to treatment times and cancer waiting times. They will lead major strategic projectsfor the COO across the organisation and the wider health economy. lead service developments and policy reviews in areas impacted by key performanceissues. manage the COO budget and delivery against cost saving plans in each of the COOareas.
Person SpecificationKnowledge & Experience
Essential
Desirable
Qualifications
Essential
Aptitude & Abilities
Essential
Dispostion / Attitude / Motivation
Essential
Director of Operations/Deputy COO professionals in Plymouth
-
Patryk Swiatczak
Filmmaker, Videographer, Content creator