Partial Booking Clerk - Newport, United Kingdom - Aneurin Bevan University Health Board

Aneurin Bevan University Health Board Newport, United Kingdom

3 weeks ago

Permanent

Description

Job summary

An exciting opportunity has arisen to join a busy and supportive team within the Referral & Booking Centre based at St Woolos Hospital in Newport OR Nevill Hall Hospital in Abergavenny.

We are looking for individuals who have:

o Excellent telephone manner and communication skills

o Empathy, tact and diplomacy when dealing with difficult situations

o Excellent organisational skills and methodical in their approach in all aspects of work

o Excellent attention to detail

o Flexibility in working practices and to the needs of the service

o The ability to demonstrate commitment to achieving high quality standards of work

o The ability to work as part of a team and on own initiative

o The ability to work and problem solve under pressure whilst achieving targets

o The ability to work at other locations

o The ability to work Saturday morning on a rotational basis

The Referral & Booking team play a vital role in patient care and has a commitment to deliver, high quality care in the right place, at the right time.

You will be well supported by a Team Leader and will receive full training in all aspects of this fast paced, multi-skilled role by our departmental Trainer.

We can also offer many training and development opportunities to further progress your career within the service.

If you would like to be part of our team and believe you can help us achieve our aims, then this is the place for you.

Main duties of the job

Provide a service to all acute service clinics within the Health Board

Manage clinics and waiting lists effectively ensuring full clinic optimisation achieved

Invite patients through the Partial Booking system to arrange an appointment

Make, amend and cancel appointments

Call handling (incoming and outgoing) and dealing with enquiries in accordance with data protection

Updating waiting list entries

Maintain professional communication with service users and all disciplines of staff

Candidates are advised to ensure they refer to the attached Person Specification and use the 'Supporting Information' section of the application form to detail how they meet the various requirements.

The ability to speak Welsh is Essential for this role, or willingness to undertake training as required by the post; Welsh and/or English speakers are equally welcome to apply.

About us

Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in TRAC.

Person Specification

Education and Qualifications

Essential

GCSE Maths and English (1), A Level or equivalent (1) Degree or equivalent (1)

Computer Literate

Desirable

NVQ Level 3 - Business Admin

Customer Service training

Experience/knowledge

Essential

Previous Clerical experience

Detailed knowledge of WPAS

Detailed Knowledge of CWS

Desirable

Experience in dealing with the public

Skills and Abilities

Essential

Ability to prioritise workload and achieve targets within given deadlines

Ability to work as part of a team, or using your own initiative.

Excellent communications skills

The ability to speak Welsh

Y gallu i siarad Cymraeg

Personal Attributes

Essential

Ability to work under pressure

To be flexible to the needs of the Service

Accurate and methodical

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